Manager, Client Value Management

Curinos Inc • Waltham, MA

6d • Hybrid

About The Position

The Client Value Manager (CVM) is one of Curinos' most strategic and visible client-facing roles. Sitting at the intersection of strategy, analytics, product, and executive client partnership, CVMs help leading financial institutions unlock measurable business value and maximize the impact of their Curinos investment. CVM is the single accountable owner for client value realization and Gross Revenue Retention (GRR) across an assigned portfolio, the CVM serves as a trusted advisor to senior client stakeholders and a catalyst for long-term partnership success. By collaborating across Client Management, Client Success, Technical Success, Product, Advisory, and Commercial teams, CVMs translate insights into outcomes—driving executive recognition, deepening client engagement, and delivering predictable retention and growth. This is a unique opportunity to shape client strategy, influence business outcomes, and help define one of Curinos’ most important growth priorities. We are hiring Client Value Managers at multiple levels, creating opportunities for high-performing professionals to accelerate their careers while making a meaningful impact on our clients, our business, and the future of Curinos.

Requirements

• Demonstrated success in Client Value Management, Customer Success, Account Management, Management Consulting, enterprise client strategy, or similar client-facing roles with accountability for driving measurable business outcomes
• Strong commercial acumen, analytical capabilities, and structured problem-solving skills with the ability to connect client value to measurable business outcomes
• Exceptional executive communication and presentation skills, with the ability to translate complex data into compelling business narratives for executive stakeholders
• Proven ability to build trusted relationships, influence cross-functional teams without formal authority, and drive alignment across diverse stakeholders
• Financial services industry experience with the ability to engage credibly with executive client stakeholders
• Ability to quickly develop expertise across a broad portfolio of data, analytics, software, and advisory solutions and connect those capabilities to client business objectives
• Growth mindset with a demonstrated commitment to collaboration, adaptability, and continuous learning

Nice To Haves

• Client Value Manager I: Typically, 1–3 years of relevant experience in management consulting, enterprise Customer Success, client strategy, financial services, analytics, or a related client-facing role
• Client Value Manager II: Typically, 3–5 years of experience managing complex client relationships and delivering measurable business outcomes across multi-stakeholder environments
• Senior Client Value Manager: Typically, 6+ years of experience serving as a strategic advisor to executive stakeholders, managing highly complex enterprise client relationships, and driving client value realization, retention, and long-term partnership success

Responsibilities

• Develop strong senior relationships at the enterprise level of our clients, staying close to the executive agenda and ensuring the intersection of Curinos capabilities in support of that agenda
• Own client value realization and Gross Revenue Retention (GRR) for an assigned portfolio by ensuring clients achieve measurable business outcomes aligned with their strategic priorities
• Leads client specific storyline development that articulates the value realization narrative for active contracts
• Develop and execute Client Value Plans that connect Curinos’ products, analytics, and advisory capabilities to client business objectives, success metrics, and long-term strategy
• Monitor portfolio health, proactively identify renewal risks, and lead cross-functional strategies that strengthen client outcomes and drive predictable retention
• Identify opportunities to expand client value and partner with Client Management to support long-term account growth
• Identify renewal risk early; create and drive Save Plans across CS, TS, and Product
• Build trusted relationships with executive stakeholders, serving as a strategic advisor who connects Curinos’ capabilities to client business priorities and long-term success
• Own the EBR value narrative and Lead Executive Business Reviews (EBRs) in partnership with Client Management, demonstrating measurable business outcomes, strategic recommendations, and future value opportunities
• Translate complex data, product capabilities, and market insights into compelling executive narratives that influence business decisions and reinforce Curinos’ strategic value
• Synthesizes cross-functional requirements and value delivery; orchestrates across Client Management, Client Success, Advisory, and delivery to coordinate execution of each client’s value strategy
• Influence cross-functional teams without formal authority, driving alignment and accountability across the client lifecycle
• Escalate strategic risks, remove barriers to execution, and ensure clients experience a coordinated, value-focused partnership
• Share client insights and best practices that strengthen value realization and improve the client experience
• Drive efficiency and effectiveness across client interactions

Benefits

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements
• Unlimited PTO, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed