Manager - Transformation Value Management
About The Position
The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS). As part of GSEC, SC&I is responsible for developing colleague and Card Member-facing servicing capabilities and platforms, advancing AI and GenAI innovation, and delivering several large-scale, enterprise-wide transformation initiatives. Our north star is to create the most seamless servicing experiences for our Card Members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators who partner across Global Servicing to deliver enterprise-ready solutions that improve customer and colleague experiences. The Manager, Transformation Value Management will support the Transformation Value Management function by providing analytical insights, business case development, executive reporting, and portfolio analysis across SC&I's strategic transformation initiatives. Reporting to the Director, this role partners with Product, Technology, Finance, Operations, and Strategy teams to help measure business outcomes, evaluate investment opportunities, and develop executive-ready recommendations that support enterprise decision-making. This role is ideal for a highly analytical and intellectually curious professional who enjoys solving complex business problems, working with senior leaders, and translating data into actionable insights. The successful candidate will combine strong analytical skills, structured problem solving, and exceptional communication abilities while continuing to develop expertise in enterprise transformation, portfolio management, and value realization.
Requirements
- Highly analytical and intellectually curious professional
- Enjoys solving complex business problems
- Enjoys working with senior leaders
- Ability to translate data into actionable insights
- Strong analytical skills
- Structured problem solving
- Exceptional communication abilities
Nice To Haves
- Continuing to develop expertise in enterprise transformation
- Continuing to develop expertise in portfolio management
- Continuing to develop expertise in value realization
Responsibilities
- Providing analytical insights
- Business case development
- Executive reporting
- Portfolio analysis across SC&I's strategic transformation initiatives
- Measure business outcomes
- Evaluate investment opportunities
- Develop executive-ready recommendations that support enterprise decision-making
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
