Director - Transformation Value Management
About The Position
The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) team in Global Servicing (GS). As a part of GSEC, the SC&I team is responsible for developing colleague and card member-facing servicing capabilities and platforms, AI and GenAI innovation, and several large-scale, Enterprise-wide transformation initiatives. Their goal is to build the most seamless servicing experiences for card members and frontline colleagues. The team is composed of product owners, technologists, designers, strategic operators, and innovators who partner horizontally across Global Servicing to move from fragmented solutions to disciplined, enterprise-ready execution. They are seeking talent to help scale the next era of servicing. The Director, Transformation Value Management within SC&I is responsible for driving value realization across the organization's strategic transformation portfolio. This role establishes the governance, reporting, business case management, and executive insights necessary to ensure transformation investments deliver measurable business, financial, customer, and colleague outcomes. Working across Product, Technology, Finance, Operations, and Strategy, the Director develops an integrated view of portfolio performance, enabling executive decision-making through rigorous financial analysis, portfolio prioritization, and compelling executive communications. The ideal candidate combines consulting-style structured thinking, advanced financial modeling, and executive storytelling to translate complex analyses into clear, actionable recommendations that influence senior leadership and enterprise investment decisions.
Requirements
- Consulting-style structured thinking
- Advanced financial modeling
- Executive storytelling skills
Responsibilities
- Driving value realization across the organization's strategic transformation portfolio.
- Establishing governance, reporting, business case management, and executive insights to ensure transformation investments deliver measurable business, financial, customer, and colleague outcomes.
- Developing an integrated view of portfolio performance by working across Product, Technology, Finance, Operations, and Strategy.
- Enabling executive decision-making through rigorous financial analysis, portfolio prioritization, and compelling executive communications.
- Translating complex analyses into clear, actionable recommendations that influence senior leadership and enterprise investment decisions.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
