Manager - Client Services

Infosys • Dallas, TX

2d

About The Position

In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in the Telecom domain. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.

Requirements

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 11+ years of experience, with strong sales/relationship management/account management experience within the BPM industry

Nice To Haves

• 10+ years of experience in the Telecom industry, with good exposure and understanding of the B2B business space
• 5 + years of strong sales/relationship management/account management experience either in Telco or BPM industry
• Experience of selling BPM services and solutions to Telecom clients
• Strong understanding of the outsourcing industry
• Business case creation
• Financial ratios and analysis
• Presentation skills
• Ability to learn and appreciate business processes of Infosys and the client organization
• Analytical ability

Responsibilities

• Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
• Work towards opening diverse service lines in the account
• Prepare proposals and SOWs in the portfolio
• Provide business led view on items of contract negotiations
• Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
• Work towards maintaining healthy client relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees