Manager, Client Services

NJI Media LLC • Washington, DC

11h • Hybrid

About The Position

NJI is seeking an emerging leader to join its U.S. Client Services team and support a dynamic, global client portfolio. Reporting directly to an Account Director, the Manager, Client Services will bring agency experience working on multifaceted accounts with complex ideas and deliverables. The role focuses on driving projects forward, streamlining processes, and ensuring successful day-to-day outcomes. The ideal candidate combines emotional intelligence with technical knowledge and project management skills, takes a team-centric approach, challenges the status quo, and finds creative ways to surprise and delight clients.

This is a hybrid position requiring work from NJI’s Georgetown office three days per week on a flexible schedule. The team meets for lunch every Wednesday, and employees are encouraged to work in person for two additional days of their choosing.

Requirements

• At least 2 years of client-facing experience at the crossroads of communications, design, and creative services, including previous account management experience at an agency.
• Ability to work across multiple projects, workflows, and teams in response to changing client needs and deadlines.
• A proven track record of developing strategic plans to benefit clients.

Nice To Haves

• A sense of humor and a love of tacos, pandas, and the occasional dog.

Responsibilities

• Support and, when needed, lead business development, client initiatives, and project-based work, ensuring smooth cross-functional workflows.
• Serve as a strategic point of contact for clients, partners, and vendors, providing premium customer service and timely responsiveness.
• Collaborate thoughtfully to develop strategic plans, concepts, and actionable recommendations for assigned projects and clients.
• Communicate effectively, verbally and in writing, to deliver insights on digital and creative strategies and handle other client-oriented tasks.
• Manage project timelines, budgets, and scopes; proactively address challenges, identify solutions, and handle revisions.
• Support weekly portfolio team meetings through agenda preparation, information gathering, note-taking, and action-item follow-up.
• Ensure alignment across internal teams by communicating project goals, deliverables, and updates.
• Contribute to ongoing improvements in project management processes.
• Use the ClickUp project management system for all portfolio-related tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed