Client Services Manager

Cielo•Wauwatosa, WI

About The Position

The Client Services Manager (CSM) leads a team of recruiters delivering high-quality talent acquisition services across one or more client accounts. The role builds trust and strong relationships with key client contacts to achieve talent acquisition partnership goals. The CSM sets performance standards, coaches and manages direct reports, monitors progress, and fosters a positive, inclusive team environment that encourages collaboration and learning. The CSM becomes deeply familiar with client organizations and partners with internal Cielo teams and client leaders, including during new-client implementation. The role develops recruiting metrics and analytics, supports client recruitment processes, manages programs and campaigns to build candidate pipelines, and drives strategic hiring approaches. The CSM participates in client meetings, addresses service-delivery gaps, uses shared resources effectively, manages Cielo-specific metric reports and P&L, and promotes standardization and continuous improvement.

Requirements

Prior experience in a results-oriented talent acquisition or human resources role.
Experience coaching peers or managing a team.
Knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.
Strong proficiency in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in business, management, human resources, or a related field is preferred.

Responsibilities

Lead a high-performing team to provide high-quality services that exceed client expectations.
Set clear performance standards and goals, assess progress, and proactively address performance gaps.
Provide leadership and coaching to direct reports, maintain regular communication, give timely feedback, and complete performance-management processes.
Foster trust, motivation, strong performance, inclusion, collaboration, and learning within the team.
Develop strong relationships with client stakeholders and build a thorough understanding of client organizations and structures.
Partner with internal Cielo teams and client leaders to support successful implementation of new clients.
Develop recruiting metrics and analytics that inform decisions, including time to fill, aging, cost per hire, satisfaction surveys, recruiter productivity, and candidate and hire sources.
Work directly with recruiters and hiring leaders to foster relationships and build trust.
Manage programs, events, and campaigns to build candidate pipelines and advance recruiting strategy toward hiring goals.
Drive development of comprehensive hiring strategies, including passive-candidate outreach, recruitment marketing plans, and use of recruitment technologies.
Participate in client meetings, provide updates and data, and develop proactive plans to address service-delivery gaps.
Support clients’ recruitment process needs and leverage shared delivery resources and Cielo resources effectively.
Manage Cielo-specific metric reports and P&L.
Drive standardization, continuous improvement, and consistency of processes and procedures.
Work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
Perform other duties as assigned.