Manager, Claims Services

IAT Insurance Group • Virginia Beach, NC

5d • Hybrid

About The Position

The Casualty Claims department within IAT Insurance Group has an immediate opening for a Manager of Claims Services in our Auto-PD department. The Manager is a strong technical leader with operational and technical expertise. The role will provide leadership to claims staff handling general liability and commercial auto litigated and non-litigated claims. This role works a hybrid schedule that requires working from the office Monday through Wednesday, with the option of working Thursday and Friday remotely.

Requirements

• Bachelors’ degree with 5+ years of relevant claims experience or equivalent.
• Equivalent is defined as 9+ years of relevant customer service experience including the 5 years of claims experience mentioned above.
• License with home state that is reciprocal.
• Relevant claims experience is defined as commercial auto.
• 3+ years of Management/Leadership experience.
• Ability to understand and utilize data.
• Experience managing remote employees.
• Negotiation experience.
• Strong coverage experience.
• Experience identifying elements of fraud and identifying recovery opportunities.
• Ability to travel.
• Experience managing employees in other locations.
• To qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.

Nice To Haves

• Trucking claims experience.
• Insurance designations such as AIC, ARM, CPCU

Responsibilities

• Provides leadership to assigned staff by leading organizational change; developing and empowering staff; cultivating relationships; putting staff in a position to succeed, meeting their personal career goals while also achieving organizational goals; building effective teams that apply their diverse skills and perspectives to achieve common goals; driving engagement and creating a climate where staff are motivated to do their best.
• Develops and implements methods and procedures for monitoring team and individual work activities, in order to inform management of current status of those work activities.
• Recommends measures to improve methods, performance, and quality of service, and suggests changes in working conditions to increase efficiency.
• Evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action.
• Travel as needed to attend meetings, mediations, court hearings, etc.
• Supervise 6-8 claims adjusters.
• Conduct and/or assist in quality assurance reviews on a timely basis to ensure adherence to Best Practices.
• Perform other duties as needed.

Benefits

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager