Manager, Claims - MGA

Sovereign Insurance • Vancouver, BC

122d • CA$91,058 - CA$141,000 • Hybrid

About The Position

As a key leader within the Claims Department, the Manager, Claims - MGA plays a critical role in overseeing and directing the activities of Sovereign’s national Managing General Agent (MGA) claims portfolio. This role provides technical and operational leadership to ensure claims are managed effectively, efficiently, and in alignment with Sovereign’s quality standards, policies, and corporate philosophies. The Manager, Claims - MGA supports strategic goals, ensures compliance with regulatory and corporate requirements, and leads a high-performing team committed to delivering exceptional client service, maintaining effective partnerships with MGAs, and upholding Sovereign’s strong reputation in the marketplace.

Requirements

• Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation required.
• 10 + years of progressive claims experience within a multi-line environment; technical knowledge of commercial handling within MGA and delegated authority environments considered an asset.
• Proven strategic leadership and operational management experience, including oversight of complex claims portfolios and third-party relationships.
• Strong decision-making skills with demonstrated ability to manage high severity claims and mentor others in technical and strategic decision-making.
• Exceptional communication, negotiation, and interpersonal skills with the ability to influence and build trust across all levels of the organization and external partners.
• Advanced analytical, problem-solving, and strategic thinking abilities with sound business acumen.
• Demonstrated ability to lead and develop high-performing teams, fostering a culture of engagement, accountability, and continuous improvement.
• Strong financial and operational management skills, including expense control, audit management, and performance measurement.
• In-depth understanding of MGA structures, delegated authority models, and evolving industry trends within the commercial insurance landscape considered an asset.
• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• You will handle sensitive information where a high degree of confidentiality and discretion is required.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

Nice To Haves

• technical knowledge of commercial handling within MGA and delegated authority environments considered an asset.
• In-depth understanding of MGA structures, delegated authority models, and evolving industry trends within the commercial insurance landscape considered an asset.

Responsibilities

• Lead and oversee all activities within the MGA Claims Department to ensure effective operations, technical excellence, and adherence to Sovereign’s policies, quality standards, and delegated authority agreements.
• Manage the full lifecycle of MGA-related claims, providing oversight, technical direction, and expert guidance on complex and high-severity files to support timely and equitable resolutions.
• Recruit, coach, and develop a team of MGA Claims professionals, fostering engagement, accountability, and continuous professional growth through regular feedback, performance reviews, and mentorship.
• Collaborate with the Sovereign Senior Claims Manager, and other senior leaders to develop and execute annual business plans, budgets, and strategic initiatives that strengthen MGA partnerships and operational efficiency.
• Maintain financial oversight of the MGA Claims portfolio by monitoring claim expenses, ensuring cost control, and maintaining alignment with performance and service expectations.
• Partner cross-functionally with Underwriting, Compliance, Risk Management, and other departments to enhance claims governance, reporting accuracy, and consistency across MGA operations.
• Build and sustain strong relationships with MGAs, brokers, legal counsel, adjusters, and other key partners to ensure transparent communication, collaboration, and effective claims resolution.
• Represent Sovereign in mediations, trials, and industry events, exercising sound judgment and promoting the organization’s reputation for professionalism, collaboration, and technical expertise as required.

Benefits

• competitive salary and variable compensation
• benefits and pension
• paid time off
• development and recognition programs
• holistic approach to physical, mental, social, and financial wellness
• part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed