Manager, Channels and Publishing

NAV CANADA•Ottawa, ON

4d•Hybrid

About The Position

The Manager, Channels and Publishing owns the operational excellence of NAV CANADA's digital communications infrastructure including navcanada.ca, the enterprise intranet, internal newsletter, digital signage network and emerging channels. This role ensures content strategy translates into flawless execution by leading platform optimization, establishing publishing workflows, and directing a team of communications specialists who manage day-to-day operations. By driving continuous improvement in both platform capabilities and publishing processes, this role enables NAV CANADA to deliver timely, accessible, brand-consistent communications that meet evolving organizational needs.

Requirements

Undergraduate degree or diploma in Communications or related field with equivalent work experience.
Minimum 7 years of progressive experience in corporate communications or digital publishing.
Demonstrated experience managing corporate websites, intranets or digital communications platforms.
Experience implementing or optimizing content management systems (CMS) or digital publishing platforms.
Experience managing and establishing publishing workflows, content calendars, editorial processes and quality assurance frameworks.
Experience liaising with Technology teams and vendors on platform enhancements and technical requirements.
Experience managing projects from requirements gathering through implementation.
Experience working with accessibility standards (WCAG) and compliance requirements.
Demonstrated experience supervising staff and leading teams.
Strong understanding of digital communications platforms, content management systems and publishing technologies.
Knowledge of communications and content best practices, principles and standards.
Knowledge of user experience (UX) principles and accessibility requirements for digital platforms.
Knowledge of web analytics and performance measurement tools.
Understanding of SEO principles and content discoverability.
Knowledge of change management principles when implementing new systems or processes.
Familiarity with a variety of digital tools and software including M365 suite, Adobe products and collaboration platforms.
Understanding of effective use of multimedia content including video and photography in digital channels.
Knowledge of quality assurance processes and editorial standards.
Strong editorial judgment with ability to make sound publishing decisions under pressure and tight deadlines.
Excellent organizational and project management skills with attention to detail and ability to manage multiple priorities.
Ability to translate business requirements into technical specifications when working with Technology teams and vendors.
Strong written and verbal communication skills, with ability to convey complex technical information to non-technical audiences.
Strategic thinking combined with operational excellence – able to balance big-picture platform improvements with day-to-day publishing demands.
Proven ability to optimize processes and implement systems that improve efficiency.
Data literacy – ability to interpret platform analytics and translate insights into operational improvements.
Vendor management skills – ability to evaluate, negotiate and manage relationships with technology providers.
Collaborative approach with ability to build effective relationships across departments and with external partners.
Problem-solving mindset with ability to troubleshoot platform issues and identify solutions.
Leadership and coaching skills to develop team capability and foster excellence.

Nice To Haves

Experience with SharePoint would be an asset.

Responsibilities

Execute editorial and publishing standards across NAV CANADA's digital channels, ensuring content meets quality requirements, brand consistency and audience impact.
Monitor channel performance metrics and publishing effectiveness, identifying operational improvements to enhance engagement, reach and efficiency.
Lead a team of specialists in executing channel management and publishing operations across all channels.
Establish quality assurance frameworks that maintain editorial standards while enabling agile, responsive communications.
Develop team capability through coaching, direction and fostering a culture of excellence.
Drive continuous evolution of NAV CANADA's digital communications infrastructure to meet changing organizational needs.
Identify platform enhancement opportunities that improve functionality, user experience, accessibility and performance.
Partner with Technology teams and vendors to advance platform capabilities and resolve technical issues.
Evaluate emerging technologies and digital publishing tools, recommending strategic investments.
Lead platform improvement projects from requirements gathering through implementation.
Advance publishing operations by identifying and implementing process improvements that increase efficiency, agility and quality.
Design workflows, systems and standards that enable effective communications execution.
Manage team capacity strategically, prioritizing work that delivers greatest organizational value.
Cultivate collaborative relationships across the department and with organizational stakeholders.
Champion continuous improvement, encouraging innovation and solutions-oriented thinking.