Manager Catering Premium F&B

MSG Entertainment Holdings•New York City, NY

10h•Onsite

About The Position

The Premium F&B Operations Catering Manager oversees event-related catering programs for Premium F&B outlets and catering events, as well as team catering for sports teams. The role is accountable for delivering an exceptional guest experience by guiding supervisors and front-line staff, collaborating across departments, and responding to the needs of a fast-paced, dynamic environment. Success is measured by guest experience, team engagement and development, and business results. The role reports to the Director, Premium F&B Operations. The manager oversees designated event operations, staffing and labor activities, inventory and storage organization, client and sports-team coordination, payroll, and staff recruitment and development. They work with the Culinary Department on food initiatives, monitor sales and costs, address service issues, and ensure operational and health guidelines are followed. The position also supervises the Premium F&B Operations Supervisor and requires adherence to on-site appearance and presentation guidelines.

Requirements

Minimum of 5–7 years of Food & Beverage management experience, including oversight of fine dining and catering within an entertainment venue or hotel.
Proficiency with Point of Sale (POS), purchasing, and inventory systems.
Experience managing budgets and resource allocations.
Proficiency in catering software such as Caterease, Triple Seat, Delphi, or similar programs.
Track record of measuring customer satisfaction and loyalty and recommending and tracking improvements.
Ability to manage cross-functional teams and build collaborative relationships that motivate and encourage performance without direct reporting authority.
Excellent communication skills and ability to engage with all organizational levels across varied settings and group sizes.
Ability to maintain positive, open, approachable, and professional relationships with a diverse group.
Demonstrated experience coaching, mentoring, and developing staff, monitoring performance, and holding teams accountable for outcomes.
Proactive self-starter able to manage multiple tasks under tight deadlines.
Sound business judgment in managing conflict and resolving guest concerns with urgency.
Proficiency in Microsoft Office.
NYC Department of Health and Mental Hygiene Food Protection Certificate.
Ability to lift 25 lbs., stand for long periods, and walk long distances.
Ability to work a flexible schedule that includes nights, weekends, holidays, and split days off, and willingness to travel to other venues as needed.

Nice To Haves

Previous experience in Sports & Entertainment, theater operations, Custodial/Housekeeping, or event planning.
Experience managing union staff.

Responsibilities

Set direction for supervisors and front-line catering staff to ensure consistent guest experiences and F&B products in premium catering outlets and events.
Oversee event-related operations in designated areas, including supervision of non-F&B event-related staff.
Track sales trends and recommend adjustments to maximize catering profitability and keep offerings current.
Identify and implement solutions to departmental challenges and respond promptly to service breakdowns.
Coordinate daily labor activities, including staffing levels, employee assignments, and breaks.
Maintain food, beverage, and disposable-product inventory; implement systems to reduce waste and monitor costs; enter inventory counts and review them monthly with Finance.
Maintain and organize catering storage spaces for beverages and smallwares.
Work directly with clients and sports teams from initial inquiry through the event run of show.
Collaborate with the Culinary Department to execute food and culinary initiatives.
Complete and submit payroll accurately and by company deadlines.
Support full-cycle recruitment, hiring, onboarding, feedback, training, and development of supervisors and front-line catering staff, when applicable.
Hold periodic team meetings covering Department of Health guidelines, cleanliness initiatives, service and product changes, and company communications.
Model integrity, a positive attitude, and adherence to company objectives; ensure team members are engaged and provide exceptional guest experiences.
Supervise the Premium F&B Operations Supervisor.
Provide exceptional experiences for guests, partners, and team members while following on-site appearance and presentation guidelines.