Manager, Care Services
About The Position
The Care Services Manager develops professional and community relationships that enable The ALS Association to provide care and support to people living with ALS. The role manages care services programs to ensure consistent, high-quality services for individuals with ALS and their families and may supervise care services staff in an assigned territory. The manager also facilitates education, information, benefits, and clinical resource navigation for people diagnosed with ALS and their caregivers. This is a remote position. The ideal candidate lives in the Seattle, Washington area and must be willing to travel to local ALS clinics. The position may have supervisory responsibilities.
Requirements
- Bachelor’s degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area.
- At least 4 years of related professional experience and/or training, or an equivalent combination of education and experience.
- Demonstrated management skills, including problem-solving, sound reasoning, critical thinking, budget and program planning, performance improvement, organizational planning, implementation, and monitoring performance standards.
Nice To Haves
- Knowledge of ALS is a plus but is not required.
- Experience with progressive neurodegenerative disease.
- Knowledge of Medicare and Medicaid, patient assessment skills, planning, and case management is preferred.
Responsibilities
- Conduct specialized care consultations and needs assessments for people living with ALS, caregivers, and families experiencing complex needs or situations.
- Manage a portfolio of clients and help ensure client and caregiver needs are met within the capabilities of The ALS Association; may manage field staff in an assigned territory.
- Provide information about programs, services, resources, and printed or electronic educational materials, and may oversee programs.
- Coordinate referrals to and partnerships with healthcare providers and community agencies.
- Evaluate and facilitate support groups as needed, ensuring they meet the needs of the ALS community.
- Collaborate with the Care Services Director and Managing Director to plan implementation of program outcomes and evaluation processes.
- Ensure quarterly contact or engagement with people living with ALS and/or their caregivers.
- Document pertinent engagements with people living with ALS, families, caregivers, and healthcare professionals, and ensure Care Services staff document engagements according to Care Services Standards.
- Educate and inform the public and professionals about ALS, its management, related research, and The ALS Association’s services and mission.
- Serve on ALS clinic multidisciplinary teams as a liaison between the clinic and The Association, maintaining relationships through ongoing interactions with clinic directors and teams.
- Provide in-service education to ALS Association staff and healthcare professionals, including home health and hospice agencies, Durable Medical Equipment providers, and skilled nursing facilities.
- Participate in continuing education seminars, workshops, and conferences as available and necessary.
- Provide mentoring opportunities to new staff.
Benefits
- Healthcare benefits
- 401(k) plan with employer match
- Short-term and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Paid time off
- Several paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
