Client Services Manager, Assistive Care

BAYADA Home Health Care • Dover, DE

11d • Onsite

About The Position

BAYADA Home Health Care is hiring a Client Services Manager / Scheduling Coordinator for its Assistive Care Office in Dover, Delaware. The role focuses on delivering compassionate, excellent, and reliable home health care by coordinating client services, addressing emergent scheduling needs, and managing and growing a caseload. The Client Services Manager builds relationships with clients, referral sources, payors, community organizations, and colleagues, while monitoring caseload metrics for effective fiscal management. The role partners with Clinical Managers to supervise and support field employees.

Requirements

• A bachelor’s degree is required; candidates with an associate degree and relevant experience will also be considered.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication and interpersonal skills.
• Demonstrated ability to take on increased responsibility and achieve goals.
• Ambition to grow and advance beyond the current position.

Nice To Haves

• Prior medical office or home care experience.
• Prior supervisory experience.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and manage emergent scheduling issues.
• Manage and proactively grow a Client Services Manager caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor metrics to maintain effective fiscal management of the caseload.
• Partner with Clinical Managers to provide supervision and support to field employees.

Benefits

• Paid holidays, vacation, and sick leave.
• Vision, dental, and medical health plans.
• Employer-paid life insurance.
• 401(k) with company match.
• Direct deposit.
• Employee assistance program.
• Comprehensive salary.
• Prescription coverage.
• Paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level