Manager, Cards Client Engagement

Royal Bank of Canada • Toronto, ON

21h • Onsite

About The Position

RBC Cards is a leading credit card business in Canada, significantly contributing to RBC's Canadian Banking revenues and profits. The business has experienced substantial growth over the past five years due to its strong credit card products and innovative strategy. To support an ambitious growth trajectory, the Cards Engagement team is expanding, with significant investment in engagement capabilities and levers to capitalize on future strategic opportunities. The successful candidate will own strategic opportunities to strengthen client engagement and drive portfolio growth. This role sits at the intersection of analytics, strategy, and client experience, requiring collaboration with cross-functional partners in Product, Risk, Marketing, and Technology to deliver measurable results and sustained growth. The primary focus will be to evolve the engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC’s long-term vision for its Cards business.

Requirements

• Strong analytical mindset with the ability to turn complex data into actionable insights.
• Proficiency in SQL and comfort working with large datasets.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Solid understanding of financial drivers, P&L management, and program profitability.
• Demonstrated experience leading cross-functional projects and influencing across levels and functions.
• Excellent communication and presentation skills, with the ability to tell a clear and compelling story.
• Self-starter who thrives in an ambiguous, fast-paced, and collaborative environment.
• Strategic and critical thinker with strong problem-solving skills and a bias for action.

Nice To Haves

• Experience in credit cards, financial services, or client engagement programs.
• Exposure to test-and-learn frameworks or Agile delivery methodologies.
• Knowledge of client lifecycle management and marketing analytics.

Responsibilities

• Manage and execute client engagement strategies across various engagement programs, including Upgrades, Installments (flexible payment program), and Proactive Limit increases.
• Partner with cross-functional teams such as Product, Marketing, Campaign Execution, Risk, and Technology to drive growth and deliver value to existing clients.
• Project manage initiatives from conception to execution, developing clear work plans, aligning stakeholders on scope and milestones, and ensuring on-time delivery of high-quality outputs.
• Leverage analytics to identify growth opportunities, diagnose performance gaps, and translate insights into actionable strategies.
• Lead large cross-functional initiatives, collaborating across Product, Marketing, Risk, and Technology to deliver seamless and profitable client experiences.
• Monitor, forecast, and report on program performance and profitability, ensuring results are clearly communicated to stakeholders.
• Influence decision-making through strong analytical storytelling and sound business judgment.
• Navigate ambiguity with confidence, demonstrating ownership and accountability to deliver results.
• Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies.

Benefits

• Work on programs that deliver multi-million-dollar business impact and shape the future of RBC’s Cards portfolio.
• Opportunity to directly influence how millions of Canadians engage with one of RBC’s most successful businesses.
• A culture that values curiosity, innovation, and growth, where your ideas and insights are celebrated.
• Ongoing investment in your professional development and career advancement, with access to best-in-class tools, mentorship, and learning opportunities.
• Opportunities to do challenging work on high-impact programs that shape the future of RBC’s Cards portfolio.
• The flexibility to manage your work and life priorities in a supportive and inclusive culture.
• Teamwork and collaboration with dynamic, passionate, and diverse colleagues who challenge and inspire you to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed