Client Engagement Manager

REDISCOVER•Raytown, MO

1d•Onsite

About The Position

Make a Difference as a Client Engagement Manager with ReDiscover. Join ReDiscover’s Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing. The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.

Requirements

Minimum of a High School Diploma or GED required.
Minimum of 3 years of similar position-related experience required.
Previous Management Experience is required.
Knowledge of client intake and billing in a healthcare environment.
Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.
Good written, oral, and interpersonal communication skills.

Nice To Haves

Bachelor’s Degree in Business, Healthcare Administration or related field or equivalent discipline from an accredited university preferred.
Proficiency gained through prior employment and training in Electronic Health Records (EHR) and patient registration systems preferred.
Familiarity with agency specific EHR system (i.e. Qualifacts CareLogic) is highly preferred.

Responsibilities

Direct the daily operations of the office using the centralized client paperwork, insurance verification, and intake process.
Oversee the overall client experience from first contact to ongoing services by overseeing the administrative aspects of client paperwork, providing a welcoming client environment and assisting with wait lists, transfers, and referrals in collaboration with access specialist team.
Coordinate hiring, orientation, development and coaching/counseling of all assigned team members. This also includes directing, training, and managing staff with duties included in the client workflow.
Ensure the medical office is appropriately staffed and provides backup coverage as needed.
Ensure daily cash reconciliation of collected client payments is balanced and processed to send to centralized accounting.
Reports facility issues identified at the site (with the centralized facility team), assists with van pick-up scheduling, and manages supply orders as needed.
Participates in review meetings with the Director of Client Engagement and site management to establish project priorities and to communicate process improvement ideas.