Client Engagement Account Manager

Brown & Brown Insurance

6d•$80,000 - $100,000

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Brown & Brown National Pharmacy Team (NPT) is a team of 200+ teammates from across Brown & Brown, including pharmacists, client service representatives, actuaries, analysts, data engineers, developers, care team coordinators and more. The NPT brought together pharmacy specialist resources from many businesses across Brown & Brown organizing our teammates into three distinct teams: Pharmacy Consulting and Analytics Auditing PillarRx Copay Maximization The Client Engagement Account Manager will work on all aspects of product and service delivery including RFP/procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts.

Requirements

Ability to thrive in an environment with minimal oversight and lots of responsibility
Demonstrates ability to positively represent Brown & Brown externally to clients and prospects
Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions
Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients
Possesses a strong work ethic and takes ownership of client goals and objectives
Takes initiative and is self-directed
Strong teamwork skills, has the ability to encourage cooperation among team members
Quick self-motivated learner who can initiate and drive new projects
Excellent analytical and organizational skills
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward
Critical thinking to create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Bachelor’s degree in Business or Healthcare related field and/or 3-5 years of relevant Pharmacy Benefit consulting or PBM Account Management experience
Ability to travel as required (up to 15% of time)

Nice To Haves

Knowledge of both Pharmacy and Medical data
Strong experience in MS Office and/or MS Excel
Experience with Tableau

Responsibilities

Support the onboarding of new clients ensuring accurate set up within the Brown & Brown system
Manage the RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports, financial analysis and presentations
Assist with contract reviews and PBM contract negotiations
Manage the audit process for assigned accounts which includes creating a statement of work, leading kick-off calls with client and PBMs, assisting the audit department with the data request coordination, and preparation and presentation of the audit findings
Assist with Pharmalogic reporting including the evaluation of client utilization, trends and key findings within the pharmacy claim data
Support and manage any client transitions to a new PBM
Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue
Manage MSA/SOWs and subsequent renewals
Manage issue escalation and resolution of any pharmacy related issues
Responsible for the documentation of all key agreements, deliverables and client correspondence