Client Engagement Manager

Advarra

10h•$94,000 - $173,000•Remote

About The Position

The Client Engagement Manager is the primary owner of client relationships of assigned accounts. This role is responsible for driving client adoption (software), ensuring value realization (software), and maintaining client alignment (software and services). The Client Engagement Manager orchestrates internal resources but does not deliver domain work or manage internal project execution. They ensure that each client relationship is strategic, disciplined, and positioned for long-term growth.

Requirements

BS in Business or relevant degree or equivalent combination of education and experience
5+ years in life science compliance, quality and/or regulatory services or functions
8+ years of experience in one or more of the following: account management, client success, strategic consulting, enterprise software relationship management
Demonstrated experience managing client relationships with mid-to-senior level stakeholders, multi-stakeholder environments, complex service or software solutions
Experience working cross-functionally with technical, product, or quality teams on projects related to software development or deployment.

Nice To Haves

Solid understanding of pharmaceutical development and/or manufacturing, including key stakeholder roles in the broader clinical trial technology space, manufacturing scale-up, or other R&D/commercial development ecosystems.
Strong strategic thinking with a data-driven approach to measuring engagement and adoption
Exceptional communication and relationship management skills, with the ability to engage stakeholders at all levels
Ability to manage and scale programs across multiple customer segments
Effective interpersonal skills
Strong business acumen
Strong verbal and written communication skills
Effectively identifying customer needs
Effective at working remotely

Responsibilities

Support the commercial team engagement in the later stages of the sales cycle to ensure seamless transition from sales to operations
Serve as single accountable owner of assigned client accounts (post-award)
Build and maintain strong relationships with operational and client stakeholders
Establish clear communication cadence (quarterly reviews, client check-ins, internal account reviews)
Ensure client confidence and alignment throughout the lifecycle
Drive software set-up and adoption; ensure clients realize measurable value
Monitor usage trends and proactively identify expansion opportunities
Partner with Product & Technology to communicate roadmap updates and gather client feedback
Ensure alignment between client expectations and delivered outcomes
Maintain visibility into progress and risk across account engagements
Support renewals, upselling, and cross-selling opportunities across accounts
Maintain client-level narrative across engagements
Contribute to long-term account strategy and pipeline forecasting
Identify potential client dissatisfaction or strategic risks
Act as the relationship stabilizer during complex or high-pressure situations