Client Engagement Manager

Helios WorldWide•Santa Monica, CA

About The Position

The Client Engagement Manager will serve as the main point of contact between the agency and its clients, ensuring smooth communication, project management, and satisfaction. This role is ideal for someone with 4 - 5 years of experience in an advertising agency setting, who is passionate about client relations, project coordination, and creative solutions.

Requirements

Bachelor's degree in Marketing, Advertising, Business, or a related field.
4 years experience as a Client Engagement Manager or similar role in an advertising agency or related industry.
Solid understanding of advertising strategies, marketing principles, and digital marketing channels.
Strong project management skills with the ability to handle multiple projects simultaneously.
Excellent communication and presentation abilities to interact confidently with clients and internal teams.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Proactive problem-solving skills and a keen eye for detail.
Proficiency in using relevant software and tools, such as Google slides, Google Sheets

Responsibilities

Develop and maintain strong, long-lasting relationships with clients.
Understand clients' goals, needs, and objectives to provide tailored advertising solutions.
Act as the main point of contact for clients, addressing their queries and concerns promptly.
Collaborate with internal teams to plan and execute advertising campaigns that align with clients' objectives.
Monitor project progress, ensuring timely delivery and adherence to budget and scope.
Handle multiple client accounts simultaneously, maintaining a high level of organization and efficiency.
Identify opportunities to expand existing client relationships and upsell additional services to drive revenue growth.
Proactively seek new business opportunities and pitch agency services to potential clients.
Participate in client presentations and meetings to showcase agency capabilities.
Work with clients to define advertising strategies that align with their marketing objectives.
Analyze market trends and competitor activities to offer strategic recommendations.
Collaborate with the creative team to develop impactful and innovative advertising concepts.
Monitor campaign performance and KPIs, providing clients with regular updates and performance reports.
Identify areas for improvement and make data-driven recommendations to optimize campaigns.
Ensure a high level of client satisfaction by delivering exceptional service and results.
Proactively address any issues or concerns raised by clients, working towards swift resolutions.
Conduct client satisfaction surveys and gather feedback to continuously improve service quality.
Work with the new business team and strategy team to respond to RFPs.
Ensure that team members know and follow established agency account procedures, including but not limited to: account files, approval process and status reports.