Client Engagement Manager

Aston Carter • Austin, TX

6d • $28 - $33 • Onsite

About The Position

The Customer Service / Inside Sales Representative serves as the primary connection between customers and our organization. This role is responsible for accurately processing customer orders, responding to inquiries, and supporting sales activities with minimal supervision. Success in this position requires effective use of company software systems and collaboration with Field Sales Representatives on customer needs, joint visits, contract pricing, and inventory management.

Requirements

• 2–4 years of experience in customer service, inside sales, supply chain, or a related field.
• Customer service skills.
• Proficiency in Microsoft Office Suite, including Excel and Adobe.
• General knowledge of sales order processing procedures.
• Basic understanding of standard inventory practices.
• Ability to communicate effectively with customers by phone and in person.
• Ability to multitask and professionally manage difficult situations.
• Strong interpersonal skills and the ability to work collaboratively.
• Self-starter capable of working independently with minimal supervision.
• Excellent written and verbal communication skills.
• High level of computer usage with ERP systems, Excel, and related office software.
• Advanced Excel proficiency.

Nice To Haves

• Experience in the semiconductor industry.

Responsibilities

• Process customer orders quickly and accurately.
• Send order confirmations to customers.
• Generate and process customer quotes.
• Communicate with vendors to obtain pricing and delivery information.
• Check pricing and stock levels as requested by customers.
• Collaborate with Outside Sales to review and support quote activity.
• Send customer quotes and direct-ship purchase orders to vendors.
• Provide Outside Sales with price and stock information.
• Answer incoming sales department phone calls and respond to voicemail messages.
• Expedite customer orders when needed.
• Provide customers with tracking information for open orders.
• Assist customers by specifying product solutions based on their descriptions.
• Print pick tickets for urgent or “hot” orders.
• Run pricing for BES items.
• Perform additional duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed