Client Engagement Manager

Monotype

1d•Remote

About The Position

Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. The Client Engagement Manager serves as the primary post-sales delivery leader and client liaison. Partnering with a team of Operation Specialists, this role will align delivery with client expectations, help drive commercial outcomes and identify growth opportunities. Reporting in to the Director, Services, the Client Engagement Manager will act as a strategic advisor to understand client needs, bridge sales and implementation with commercial responsibility. This role will be expected to travel within Europe/US from time to time. This is a high-impact role at the heart of how Monotype delivers value to its clients. If you're someone who thrives at the intersection of strategy, delivery, and client relationships, and you want to do that work at a company with a genuinely unique creative legacy - we'd love to hear from you!

Requirements

Proven experience in client delivery, ideally in a professional services environment
Strong problem solving and analytical skills
Proven leadership experience, or mentoring experience
Demonstrated strength in client relationship management, including leading QBRs and navigating escalations
Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution
Excellent presentation skills, ability to present in front of internal and external stakeholders

Nice To Haves

Familiarity with creative services, brand identity workflows, or digital asset management is a plus.

Responsibilities

Lead and participate directly in client-facing work, including discovery interviews, compliance assessments, and font asset audits, ensuring high-quality execution across implementation engagements.
Own the financial health of your account portfolio, managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy.
Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.
Oversee delivery across multiple customers and concurrent workstreams, manage escalations and ensure quality outcomes that align with internal SLAs.
Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.
Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.