Client Engagement Manager

S&P Global • Nashville, TN

4d • Onsite

About The Position

The Enterprise Solutions division at S&P Global empowers a diverse spectrum of private equity and venture capital firms to effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space. The Client Engagement Team is responsible for proactively fostering meaningful relationships with clients to identify opportunities for leveraging the company's products, ensuring they achieve their objectives and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.

Requirements

• Bachelor’s degree in Finance, Economics, Management, Business Administration, or relevant field.
• 5+ years experience in account management, client success, or other client-facing roles.
• Private markets/fintech industry and valuations knowledge and interest.
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Pendo is a plus).
• Excellent written and verbal communication skills and an outstanding customer service orientation.
• Strong organizational skills and ability to manage multiple tasks.
• The ability to work well both independently and within a team.
• The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Nice To Haves

• experience with Microsoft Teams, Salesforce, Pendo is a plus

Responsibilities

• Partnering with clients to understand their needs, objectives, product usage, and overall internal workflows.
• Provide constructive and actionable client feedback to Product Management or other departments regarding product requirements, enhancement requests, and ideas.
• Providing transparency to internal stakeholders regarding issues, risks, and opportunities.
• Increasing product adoption and usage among clients.
• Collaborating with sales to schedule client meetings and demos.
• Checking in with clients regularly and offering support.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level