Manager, Business Systems & Process Governance

Altice USA•New York, NY

43d•$102,816 - $168,912

About The Position

The Manager, Business Systems & Process Governance leads cross-functional governance and transformation initiatives to improve the customer billing experience, strengthen control over billing-system access and change, reduce customer-impacting defects, and establish disciplined execution across the offer lifecycle. The role also supports the design, implementation, and ongoing operation of product catalogs within the company’s future-state architecture. The position requires a leader who can translate complex business and technology challenges into clear, sustainable operating processes. The manager develops billing governance policies, controls, decision rights, stage gates, and operating routines; establishes disciplined controls for billing-system access and change; and creates control points for bill-impacting changes. The role implements and enhances governance for new and changed go-to-market offers, ensuring offer intent is carried consistently through catalogs, ordering, billing, fulfillment, channels, and customer communications. The manager also helps define the business design, governance model, and implementation approach for future-state product catalogs. In partnership with business and technology architects, the role establishes catalog standards and coordinates requirements, reviews, testing, deployment readiness, operational handoff, and ongoing catalog operations. Catalog designs should support consistent execution across channels and downstream platforms while remaining understandable, maintainable, and scalable.

Requirements

Bachelor’s degree in Business Administration, MIS, Operations, Finance, or a related field.
At least 5 years of experience in billing system operations, product catalogue management, customer experience, system implementations, or process improvement roles.
Proven track record of leading governance initiatives and improving operational workflows.
Exceptional analytical and problem-solving skills, with proficiency in data analysis tools such as Excel, SQL, or similar.
Excellent project management skills and ability to manage multiple priorities and meet deadlines.
Strong communication and collaboration skills to work effectively across departments.

Nice To Haves

Experience in change management or transformation projects.
Ability to communicate the case for change and help stakeholders move from informal processes to durable operating discipline.
Ability to translate business requirements into technical, customer-friendly solutions.

Responsibilities

Lead the design and implementation of billing governance policies, controls, decision rights, stage gates, and operating routines to improve billing accuracy and the end-to-end customer experience.
Establish controls for billing-system access and change, including authorization, segregation of duties, and traceability.
Create control points for bill-impacting changes, including impact assessment, design review, test evidence, release readiness, approval, post-deployment validation, and issue escalation.
Implement and continuously enhance an end-to-end governed process for new and changed go-to-market offers, covering intake, prioritization, approval, design, configuration, testing, launch readiness, deployment, monitoring, and retirement.
Ensure offer intent is consistently translated into catalog, ordering, billing, fulfillment, channel, and customer communication requirements.
Promote reusable standards and lessons learned to reduce offer defects, rework, cycle-time friction, and inconsistent customer treatment.
Help shape the business design, governance model, and implementation approach for product catalogs in the future-state enterprise architecture.
Partner with business and technology architects to define standards for products, offers, pricing, discounts, eligibility, hierarchy, metadata, versioning, and lifecycle.
Coordinate business requirements, solution reviews, user acceptance testing, deployment readiness, and operational handoff for catalog capabilities.
Support ongoing catalog operations, including controlled change, data quality, issue triage, release coordination, documentation, and continuous improvement.
Ensure catalog designs support consistent execution across channels and downstream platforms while remaining understandable, maintainable, and scalable.