Manager, Business Support

Versant•Orlando, FL

6d•Hybrid

About The Position

VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem. This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting. This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement.

Requirements

2+ years of people leadership or equivalent experience, preferably within customer support, SaaS, B2B, or operational service environments.
Strong organizational and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
Experience leading customer-facing teams with a focus on service quality, operational metrics, and continuous improvement.
Excellent written and verbal communication skills with the ability to build trust and influence across teams and customer groups.
Ability to navigate ambiguity, adapt quickly, and drive solutions with a customer-first mindset.
Experience with Salesforce, Microsoft Office Suite, Confluence, or related support platforms preferred.
Knowledge of golf operations, golf technology products, or sports technology environments is strongly preferred.
Trust — Builds credibility through accountability, consistency, and follow-through with both customers and teammates.
Teamwork — Collaborates effectively across Partner Care, Product, Operations, and Commercial teams to deliver shared outcomes.
Transparency — Communicates openly, provides actionable feedback, and creates clarity around priorities and performance expectations.
Agility — Adapts quickly to evolving business needs, customer challenges, and operational priorities.
Entrepreneurial Spirit — Proactively identifies opportunities to improve processes, elevate service delivery, and enhance the partner experience.

Responsibilities

Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions.
Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction.
Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities.
Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes.
Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization.
Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.