Business Support Manager

C.A. Carlin•Cincinnati, OH

7d•Hybrid

About The Position

The Manager, Business Support leads and develops a high-performing sales support team. This role is responsible for ensuring exceptional operational execution, seamless sales enablement, and high-quality client service. The Manager partners closely with the VP, Directors, and Sales teams to support client communication, sales initiatives, reporting, and system integrity, ultimately enabling sales teams to achieve business objectives. This is a hybrid role, expected to be in the Cincinnati Office 3+ days per week.

Requirements

Ability to lead, coach, and develop a high-performing sales support team, setting clear expectations, driving accountability, and building capability at scale.
Strong expertise supporting sales teams and leadership through operational execution, sales coordination, materials development, and day-to-day enablement that removes friction and drives results.
Trusted, service-oriented partner to sales leadership and customers, capable of anticipating needs, managing communication, and serving as an escalation point for complex issues.
Ability to design, improve, and enforce efficient processes that ensure consistency, accuracy, and timely execution across multiple workstreams and deadlines.
Comfort working with sales data, reporting, and customer systems to ensure data integrity, generate insights, and support informed decision-making.

Responsibilities

Lead, mentor, and manage the Business Support Specialist team to achieve channel and organizational goals.
Drive team performance through clear expectations, performance management, and ongoing coaching.
Identify training needs and foster professional growth to build a scalable, high-performing team.
Promote consistent, high-quality completion of assigned duties across the team.
Support the VP, Directors, and Sales teams with client and internal team communication.
Act as a trusted partner to sales leadership by anticipating needs and resolving support challenges.
Provide additional support as needed to meet assigned sales team and customer deadlines.
Coordinate and support the development of sales presentations and sell sheets.
Create internal marketing and sales support materials to enable internal teams.
Ensure timely execution of sales-related deliverables tied to customer and client timelines.
Oversee daily customer inquiry management to ensure responsiveness and resolution.
Serve as an escalation point for complex customer or operational issues.
Manage customer forms including: New item forms, Promotional forms, Price increase forms.
Serve as Program Coordinator for new initiatives and client programs.
Develop, implement, and continuously improve processes and procedures to enhance operational efficiency.
Lead and support projects as needed based on customer deadlines and business priorities.
Prepare and manage sales data reports to support insights and decision-making.
Ensure accurate maintenance of customer systems and data integrity.
Partner cross-functionally to support system enhancements and data accuracy.