Manager, Business Quality - Snacks

Campbell's • Camden, NJ

2d

About The Position

The Manager, Business Quality – Snacks is responsible for executing business quality programs across Corporate and manufacturing sites. The role partners with food safety and quality functions and leaders, Marketing, R&D, and manufacturing teams to support commercialization workstreams, quality improvements, implementation of product quality standards, and quality incident management. It also analyzes facility- and brand-level consumer trends and insights and supports complaint tracking and reduction, customer and consumer inquiries, and continuous improvement of product evaluation processes.

The position supports new product commercialization and innovation from ideation through launch, helping ensure food safety and quality are built into manufacturing processes and risks are appropriately mitigated. It coordinates cross-functional project teams, collects and analyzes data, supports product quality specifications and procedures, and tracks quality KPIs and project success criteria. The role owns category complaint-reduction plans and customer complaint investigations and responses within established service-level agreements, and delivers monthly category quality updates on performance, risks, actions, and next steps.

The role works closely with Quality Technicians. Working conditions include office conditions in Camden, New Jersey, and manufacturing settings at plant locations, with 50–60% travel. This is a full-time, salaried position with a target base salary range of $113,300–$155,800; individual pay depends on work location and factors such as experience, job-related skills, and relevant education or training.

Requirements

• Bachelor of Science in Food Science or a related science degree.
• 3–5 years of experience in the food industry or relevant industry experience.
• Ability to manage multiple responsibilities with urgency using prioritization and program-management skills.
• Ability to communicate effectively across all levels of the organization, including leadership.
• Knowledge of quality standards, systems, and policies, and the ability to execute against requirements.
• Knowledge of Statistical Process Control programs, Design of Experiment, and process capability studies.
• Strong business partnering and relationship-management skills.
• Ability to demonstrate and execute leadership behaviors.
• Dedicated work habits, initiative, and high standards.

Nice To Haves

• Advanced abilities and decision-making for food safety, regulatory, and quality challenges.
• Strong knowledge of product processing.
• Ability to influence development steps in the innovation and commercialization process to achieve consumer safety and quality objectives.
• Strong knowledge and general business acumen to support and influence Marketing and R&D.
• Ability to engage food safety and quality subfunctions in developing and standardizing quality manuals, policies, procedures, data templates, audit standards and procedures, and quality KPIs.
• Ability to drive organizational alignment on quality objectives with an enterprise-wide mindset and adapt structures, processes, and systems to achieve objectives.
• A record of leadership and demonstrated success in collaborative development, documentation, planning, implementation, and continuous improvement initiatives.
• Assertive yet collaborative approach, with demonstrated ability to influence different levels of the company and manage internal and external dynamics using sound judgment, vision, and political savvy.

Responsibilities

• Support new product commercialization, quality improvement projects, and enabler programs through execution, data collection and analysis, and product evaluations.
• Analyze brand- and category-level consumer trends and data, consumer complaints, sales inquiries, and product evaluations.
• Develop focused plans to reduce top complaint drivers and assist with investigations and quality incident management.
• Serve as a point of contact for cross-functional project teams, including commercialization meetings and trial and start-up support.
• Support data collection and analysis and the development of product quality specifications and procedures.
• Provide insight and support for developing, implementing, and tracking key quality KPIs, including project success criteria.
• Support manufacturing-level innovation execution from ideation through launch, ensuring food safety and quality are designed into processes and risks are mitigated.
• Support critical category product quality charters focused on complaint reduction, capability improvements, waste reduction, and continuous improvement.
• Facilitate investigation and communication to key stakeholders regarding quality performance, charter progress, issue resolution, and KPIs.
• Own category complaint-reduction plans, including corrective actions and effectiveness tracking.
• Own customer complaint investigations and responses within established service-level agreements.
• Deliver monthly category quality updates covering performance, risks, actions, and next steps.

Benefits

• Medical insurance
• Dental insurance
• Short- and long-term disability insurance
• AD&D insurance
• Life insurance
• Matching 401(k) plan with immediate vesting
• Unlimited sick time
• Paid time off
• Holiday pay
• Access to a fitness center for employees in WHQ
• Access to on-site day care operated by Bright Horizons
• Company store
• Campbell’s Cares matching of employee donations and/or volunteer activity up to $1,500 annually
• Employee Resource Groups
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager