Manager, Business Quality - Snacks

Campbell's • Camden, NJ

4d • $113,300 - $155,800 • Onsite

About The Position

The Manager, Business Quality – Snacks is responsible for executing business quality programs across Corporate and manufacturing sites. The role partners with food safety and quality teams and leaders, Marketing, R&D, and manufacturing facility teams to support commercialization workstreams, quality improvements, implementation of product quality standards, and quality incident management.

The role monitors facility- and brand-level consumer trends and insights and supports consumer complaint tracking and reduction plans, sales, customer and consumer inquiries, and continuous improvement of product evaluation processes. It also supports innovation from ideation through launch, ensuring food safety and quality are incorporated into manufacturing processes and risks are mitigated.

The position is based in office conditions in Camden, New Jersey, and manufacturing settings at plant locations, with 50–60% travel. The target base salary range is $113,300–$155,800 for this full-time, salaried position. Individual pay depends on work location and factors including experience, job-related skills, and education or training.

Requirements

• Bachelor of Science in Food Science or a related science degree.
• 3–5 years of experience in the food industry or relevant industry experience.

Nice To Haves

• Advanced abilities and decision-making in food safety, regulatory, and quality challenges.
• Strong knowledge of product processing.
• Ability to manage multiple responsibilities with urgency through prioritization and program management skills.
• Effective communication across all organizational levels, including leadership.
• Ability to influence development steps in innovation and commercialization to achieve consumer safety and quality objectives through design.
• Knowledge of quality standards, systems, and policies, and ability to execute against requirements.
• Strong business knowledge and general business acumen to support and influence Marketing and R&D.
• Ability to engage food safety and quality subfunctions in developing and standardizing quality manuals, policies, procedures, data templates, audit standards and procedures, and quality KPIs.
• Knowledge of Statistical Process Control programs, Design of Experiment, and process capability studies.
• Ability to drive organizational alignment on quality objectives with an enterprise-wide mindset, and adapt structures, processes, and systems to achieve objectives.
• Record of leadership and success in collaborative development, documentation, planning, implementation, and continuous improvement initiatives.
• Assertive yet collaborative approach, with demonstrated ability to influence across company levels, sound judgment, vision, and political savvy in managing internal and external dynamics.
• Dedicated work habits, initiative, and high standards.
• Ability to demonstrate and execute leadership behaviors.
• Strong business partnering and relationship management skills.

Responsibilities

• Support new product commercialization, quality improvement projects, and enabler programs through execution, data collection and analysis, and product evaluations.
• Analyze brand- and category-level consumer trends and data, consumer complaints, sales inquiries, and product evaluations; develop focused plans to reduce leading complaint drivers and assist with investigations and quality incident management.
• Serve as a point of contact for cross-functional project teams, including commercialization meetings and trial and startup support; support data collection and analysis and development of product quality specifications and procedures.
• Support development, implementation, and ongoing tracking of quality KPIs, including project success criteria.
• Support manufacturing-level execution of innovation from ideation through launch, ensuring food safety and quality are designed into processes and risks are mitigated.
• Support category product quality charters focused on complaint reduction, capability improvements, waste reduction, and continuous improvement.
• Facilitate investigation and communicate overall quality performance, charter progress, issue resolution, and KPIs to key stakeholders.
• Own category complaint reduction plans, including corrective actions and effectiveness tracking.
• Own customer complaint investigations and responses within established SLAs.
• Deliver monthly category quality updates covering performance, risks, actions, and next steps.

Benefits

• Medical, dental, short- and long-term disability, AD&D, and life insurance, available from day one.
• Matching 401(k) plan, available from the first day of employment with immediate vesting.
• Unlimited sick time, paid time off, and holiday pay.
• Free access to the fitness center for employees in WHQ.
• Access to on-site day care operated by Bright Horizons and a company store.
• Campbell’s Cares matches employee donations and/or volunteer activity up to $1,500 annually.
• Employee Resource Groups (ERGs).
• Wellness benefits beginning on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager