Manager, Business Operations & Programs

F5•Seattle, WA

19h•Hybrid

About The Position

The Manager, Business Operations & Programs plays a critical role in enabling operational rigor, execution excellence, and cross-functional alignment across the Revenue organization. This role is responsible for orchestrating the end-to-end business rhythm, owning key enterprise programs, and driving continuous improvement across systems, tools, and processes that underpin go-to-market execution. This role reports into the Senior Director of Demand Operations within the Revenue Ops org and manages a team of North America-based operations partners and program managers. The successful candidate will bring a strong blend of strategic thinking, program leadership, effective communications, and operational execution. They will act as a trusted partner to Revenue, Sales, Marketing, and Operations leaders, ensuring disciplined planning, clear prioritization, and consistent execution against company and GTM priorities. Responsibilities include team leadership (coaching, hiring, etc.), budget management, fiscal year planning, optimization of systems/tools/processes, evangelism, and performance management through stakeholder interlock and an effective rhythm of business. This leader is a role model for F5’s culture of clarity, empowerment, and accountability—building a high-performing team while keeping the work human.

Requirements

BS or BA degree or equivalent practical experience.
7+ years of relevant experience across business operations, program management, sales operations, management consulting, or equivalent roles supporting Revenue or GTM organizations.

Nice To Haves

Strong experience leading complex, cross-functional programs with executive visibility.
Demonstrated ability to manage multiple initiatives simultaneously while maintaining attention to detail and execution quality.
Ability to connect company and GTM strategy to operational plans, metrics, and execution rhythms.
Strong analytical skills, with the ability to synthesize data into insights, recommendations, and action plans.
Proven ability to work effectively across Sales, Marketing, Finance, and Operations teams at multiple levels.
Strong stakeholder management skills, with the ability to influence outcomes through structured thinking and credibility.
Excellent written and verbal communication skills, including the ability to present to and engage with senior leaders.
Skilled at distilling complex concepts into clear, concise, executive-ready content.
Comfortable operating in a fast-paced, evolving environment with changing priorities.
Proactive, improvement-oriented mindset with a bias toward action and operational rigor.
Familiarity with Revenue Operations systems and data (e.g., CRM, dashboards, planning tools).
Strong understanding of GTM processes, planning cycles, and performance management frameworks.

Responsibilities

Lead and Inspire a Diverse Team: Attract, develop, and inspire a diverse and inclusive team. Foster a culture of accountability, data-driven decision-making, and proactive stakeholder engagement.
Business Rhythm & Operating Cadence Leadership: Design, own, and manage the end-to-end Revenue & Revenue Marketing business rhythms, including annual planning and recurring business reviews.
Program & Initiative Management: Oversee high-impact Revenue programs including Fiscal Year Planning, GTM priority tracking, Account Planning, Global Accounts, Competitive Programs, and other strategic initiatives. Develop program frameworks, success metrics, and governance models to ensure predictable execution and measurable outcomes.
Executive & Board Readiness: Partner with senior leaders to prepare executive-ready materials for QBRs, board reviews, and other critical leadership deliverables. Translate complex data, insights, and initiatives into concise, decision-oriented narratives that enable effective leadership action. Act as a quality bar for operational content, ensuring clarity, consistency, and accuracy.
Continuous Improvement & Operational Excellence: Build and sustain a continuous improvement muscle across Revenue systems, tools, and processes. Identify operational friction, inefficiencies, and gaps; design scalable solutions that improve speed, quality, and productivity. Partner with Sales Ops, Marketing Ops, Digital Sales Ops, and Technology teams to rationalize tools, reduce tech debt, and improve user experience. Drive adoption of best practices and operating standards across diverse stakeholder groups.