Programs & Business Operations Lead, Airbnb Services
About The Position
As a Programs & Business Operations Lead, you will play a pivotal role in driving the growth of the Airbnb's Services business. This role is pivotal in analyzing both the supply and demand for our new business across countries, travel corridors, and customer segments to better understand the drivers of key business, financial, and customer metrics. This role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization.Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.
Requirements
- Experience: 10+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Marketplace experience, particularly within a digital company, is preferred.
- Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
- Deep understanding of econometric and statistical analysis, and experience in applying these skills to derive insights from broad data sets.
- Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
- Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
- Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
- Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues.
- Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
- Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging.
Responsibilities
- Conduct advanced analysis to extract actionable insights that inform strategic decisions across key geographical markets.
- Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Services business, and build efficiency into our systems.
- Define new metrics and identify leading indicators of key business outcomes
- Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace.
- Creativity: Be able to think outside the box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
