Manager - Business Operations Partner - Neurology & IgG4-RD

Amgen • Deerfield, IL

9d • $109,641 - $148,337

About The Position

Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve pioneered the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
Let’s do this. Let’s change the world. In this vital role, you will support the UPLIZNA (Neurology & IgG4-RD) commercial organization by leading defined business operations workstreams, developing insights that inform decisions, and coordinating execution across functional partners. You will help translate brand priorities into clear plans, track business performance, and strengthen the operating practices that enable the team to deliver for patients.
Working closely with the UPLIZNA Business Operations Associate Director, Sales, Marketing, Patient Services, Business Analysis and Insights, Finance, and other cross-functional partners, you will bring structure to business questions, synthesize information, and provide practical recommendations. This role requires strong analytical judgment, disciplined project management, clear communication, and the ability to influence without direct authority.

Requirements

• Doctorate degree
• Master's degree and 2 years of operations, consulting, strategy, business analytics, or commercial experience
• Bachelor's degree and 4 years of operations, consulting, strategy, business analytics, or commercial experience
• Associate's degree and 8 years of operations, consulting, strategy, business analytics, or commercial experience
• High school diploma / GED and 10 years of operations, consulting, strategy, business analytics, or commercial experience

Nice To Haves

• Experience in Business Operations, Strategy and Operations, Commercial Excellence, Consulting, Analytics, project management, or a related commercial role.
• Commercial and business acumen, with the ability to connect data and business context to practical recommendations.
• Experience supporting brand planning, business reviews, forecasting, performance management, governance, or strategic initiatives.
• Analytical and structured problem-solving skills, including the ability to turn unstructured business questions into clear work plans.
• Demonstrated project management experience, including ownership of timelines, deliverables, risks, dependencies, and stakeholder alignment.
• Strong written and verbal communication skills, including experience developing and presenting materials for senior leaders.
• Ability to synthesize complex information and communicate the implications clearly to different audiences.
• Proven ability to collaborate across functions, influence without direct authority, and build trusted relationships in a matrixed organization.
• Strong organization and prioritization skills, with careful attention to detail and the ability to manage multiple deadlines.
• Proactive, intellectually curious, and comfortable identifying problems and recommending solutions.
• Interest in applying AI, automation, and digital tools to improve business performance and ways of working.
• Experience in the biopharmaceutical industry, rare disease, or specialty markets is preferred.

Responsibilities

• Partner with UPLIZNA commercial functions to understand business priorities, operational needs, and interdependencies.
• Support brand and functional leaders with structured analysis, coordination, and follow-through on agreed priorities.
• Develop a working knowledge of the UPLIZNA business, customers, market dynamics, and commercial operating environment to inform day-to-day decisions.
• Proactively identify execution issues, dependencies, and opportunities within assigned areas, and bring forward practical options and recommendations.
• Build effective working relationships across a complex, matrixed organization and help maintain alignment among project stakeholders.
• Partner with Business Analytics & Insights, Finance, and cross-functional stakeholders to monitor performance and answer priority business questions.
• Synthesize performance data, market information, and stakeholder input to identify trends, risks, and opportunities.
• Conduct structured analyses and scenario assessments, translating findings into actionable recommendations.
• Develop executive-ready presentations, business reviews, and narratives that make complex information clear and support productive leadership discussions.
• Establish and track relevant performance measures for assigned initiatives, and recommend actions based on results.
• Support UPLIZNA planning processes, including brand planning, business reviews, forecasting, Long Range Strategy, and Quarterly Business Reviews.
• Independently lead defined strategic and/or operational initiatives and special projects/ business cases from planning through implementation.
• Develop project plans with clear deliverables, owners, milestones, risks, dependencies, and measures of success.
• Coordinate cross-functional working sessions, document decisions, and ensure actions are completed on schedule.
• Monitor progress, resolve routine execution issues, and escalate material risks or decisions to the appropriate leaders.
• Manage multiple priorities in a fast-paced environment while maintaining high standards for accuracy and follow-through.
• Serve as the day-to-day project manager for strategic initiatives, coordinating cross-functional work, managing timelines and dependencies, and driving decisions and deliverables to completion.
• Support effective governance by preparing agendas and materials, maintaining decision and action tracking, and coordinating follow-up.
• Identify opportunities to use AI, digital capabilities, and automation to improve analysis, planning, communication, and operational efficiency.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree