Manager Business Markets

RBC•Toronto, ON

2d•Hybrid

About The Position

This role involves leading a best-in-class business markets team to maximize RBC’s position in the market and bring the best of RBC to businesses and their owners. The Manager will coach their team to deliver an exceptional client experience leading to the retention, acquisition, and growth of target Business client relationships. Additionally, the role focuses on building high employee engagement through recruiting, talent management, professional development, and ongoing coaching, growing diverse talent for today and the future. A passion for creating success for clients, employees, and communities is key to success in this role.

Requirements

Knowledge of financial analysis and risk assessment and familiarity with the dynamics, needs and financing challenges associated with business clients
Strong coaching and leadership capabilities to create and sustain a high performing professional team
Ability to develop and maintain strong business and community networks
Proven ability to build strong relationships with key stakeholders
Experience with emerging communications and technology (i.e. web based meetings, social media, digital banking, and mobile applications), and knowledge of both traditional and non-traditional competitors

Nice To Haves

Knowledge of a broad array of business financial products and services, such as credit and investments is an asset
Commercial Banking and/or Business Markets experience an asset
Post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience

Responsibilities

Coach team to focus on attracting, growing and retaining client relationships and introducing the full breadth of RBC partners and a broad range of products and solutions to deepen relationships through needs based advice
Recruit and develop top talent; lead successful change management and support the team to deliver a differentiated client experience
Develop your team’s capabilities including their credit skills; maintain oversight to ensure action is taken to preserve satisfactory operational and credit effectiveness through portfolio management activities and routines
Demonstrate market leadership by promoting the RBC brand and enhancing visibility by developing and maintaining a network in the business community, working closely with business leaders, COI’s, and community groups
Promote digital enablement with your team by becoming an advocate for ensuring clients are set up to leverage digital solutions for themselves and their business