Manager, Business Engagement

UC Health•Cincinnati, OH

About The Position

UC Health is hiring a Manager, Business Engagement for its Digital Health Services team. The role leads the strategic partnership between Digital Health Services and operational, clinical, and administrative business areas. It oversees Business Relationship Management, Organizational Change Management, and the Change Agent Network, aligning enterprise initiatives with business priorities and organizational readiness and supporting adoption of new processes, technologies, and ways of working. The manager works with leaders and cross-functional teams to represent business needs throughout the project lifecycle, assess impacts and readiness, and guide change and adoption. The role also develops engagement and change-management practices and measures their effectiveness.

Requirements

Bachelor’s degree, or four years of equivalent experience as a substitute.
One to two years of equivalent experience.

Nice To Haves

Master’s degree.
Three to five years of equivalent experience.

Responsibilities

Develop and execute enterprise business engagement strategies that align initiatives with organizational priorities and operational objectives.
Build trusted partnerships with executive, operational, clinical, and administrative leaders; represent business needs throughout the project lifecycle and assess organizational impacts, readiness, and adoption risks.
Lead Business Relationship Management and Organizational Change Management activities, including stakeholder engagement, change impact assessments, communication planning, readiness assessments, and adoption strategies.
Provide leadership, coaching, training, and support to Business Relationship Managers and Change Agents, and develop and sustain the enterprise Change Agent Program.
Collaborate with Project Management, Clinical Informatics, Process Improvement, and technical teams to align business needs, process design, and technology solutions.
Identify opportunities for workflow optimization and operational efficiency, and standardize and continuously improve business engagement and change-management methodologies, tools, and best practices.
Establish and monitor performance measures related to stakeholder engagement, business satisfaction, adoption, operational outcomes, benefits realization, compliance, and implementation risk.