Manager, Branch Office - Brandywine/Clinton

Navy Federal Credit Union•Brandywine, MD

13h•$97,100 - $124,500•Onsite

About The Position

The Manager, Branch Office manages and directs all activities of a medium or large full-service branch office, overseeing efficient operations and ensuring operational functions are completed and properly performed by branch staff. The role leads staff in providing the full range of Navy Federal Credit Union products and services, supports member service and business growth, and ensures compliance with applicable operational, security, safety, HR, and regulatory requirements. The manager oversees cash and vault operations, self-auditing, recruiting and staff development, marketing and community outreach, budgeting and business performance analysis. The role also handles supervisory responsibilities including staffing, performance goals and reviews, mentoring, budget planning, and aligning branch objectives with division and department strategy. The position may require work at or permanent transfer to neighboring branches within a reasonable commuting distance, based on business needs.

Requirements

Three years' experience in grade level 77 or higher, or applicable external experience.
Meet scorecard criteria requirements as defined by Branch Operations Governance, or have applicable external experience.
Significant experience leading and managing in diverse and complex operational environments.
Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, and savings and checking accounts.
Advanced knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings and checking accounts.
Advanced knowledge of cash and ATM operations.
Advanced knowledge of financial institution and lending practices, principles, and regulations.
Advanced knowledge of retail banking industry best practices.
Significant experience in member or customer service operations.
Significant experience responding to requests regarding complex financial information or data.
Significant experience supervising and leading employees.
Significant experience training and developing staff.
Experience developing and maintaining community and command relations.
Ability to manage multiple priorities independently and/or in a team environment.
Advanced skill analyzing statistics and reports to determine business performance and trends.
Advanced organizational, planning, and time-management skills.
Advanced skill exercising initiative and sound judgment in decision-making.
Advanced skill interacting diplomatically and tactfully with staff, management, vendors, and members.
Advanced verbal and written communication skills.
Advanced word-processing and spreadsheet software skills.

Nice To Haves

Advanced knowledge of Navy Federal products, services, programs, policies, and procedures.
Bachelor's degree in Accounting, Business Administration, or an equivalent combination of training, education, and experience.

Responsibilities

Manage, direct, and motivate the branch team in providing members with Navy Federal products and services, including lending products and depository accounts.
Lead cash operations and branch self-auditing to secure credit union assets and maintain operational limits.
Ensure staff complete vault opening, closing, and balancing procedures.
Improve branch productivity through employee training, team development goals, and elimination of inefficiencies.
Lead marketing and promotional activities for members and potential members through financial presentations, local events, and realtor or trade shows.
Oversee recruiting, selection, onboarding, and initial training of team members.
Administer branch business expenses, including budgeting, purchasing, tracking, and records retention.
Lead the team in achieving and maintaining product, service, and business goals, including cross-servicing Navy Federal products and services.
Promote member service excellence and lead the team in delivering quality service.
Liaise with other branches to support business growth and continuity of regional operations.
Analyze reports and trends to optimize business performance.
Analyze complex problems and determine appropriate steps for resolution.
Ensure compliance with security, safety, and emergency preparedness procedures.
Ensure compliance with HR policies and procedures, including timekeeping, recruiting, compensation, separations, and leave usage.
Ensure the team follows and reviews required policies, practices, and procedures, and recommend changes to branch policies.
Manage conflict situations by meeting with team members, using mediation techniques, and applying resolutions.
Manage daily activities and ensure adequate, skilled staffing; select employees.
Establish performance goals and priorities, and prepare, conduct, and review performance appraisals.
Develop, mentor, and counsel staff.
Provide input or prepare budget requirements for the Annual Financial Plan.
Ensure branch goals and objectives align with division and department strategy and maintain operational efficiency.
Perform other duties as assigned.