Manager Billing & Collections I - PFS

Kettering Health • Miamisburg, OH

13d

About The Position

The Manager Billing & Collections I leads daily billing and collections operations within the revenue cycle, ensuring timely and accurate processing of claims, payments, and account resolution. The role supports patient access to care and the organization's financial health by maintaining compliance with regulatory standards and optimizing billing performance. The position may supervise, coach, and evaluate billing and collections staff and performs other duties as assigned. All responsibilities are carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Requirements

• Associate's degree in accounting, finance, healthcare administration, business, or a related field, or four years of work experience in medical management in an office or facility setting.
• At least 5 years of experience in medical billing, patient accounts, or healthcare revenue cycle, including at least 3 years in a supervisory or lead capacity.
• Demonstrated knowledge of healthcare billing, collections, and reimbursement processes.
• Proficiency with billing software and EHR systems.
• Strong leadership and team development skills.
• Ability to analyze and interpret financial and operational data.
• Excellent verbal and written communication skills.
• Working knowledge of HIPAA and healthcare compliance standards.
• Strong problem-solving and organizational skills.

Nice To Haves

• Master's degree in business, healthcare administration, or a related field.
• Experience managing billing operations in a multi-facility healthcare system.
• Experience with Epic or similar electronic health record (EHR) and billing systems.
• Experience with variance/contract management.
• Experience with self-pay billing and collections, including bad debt vendor management.
• Experience with patient overpayments and refunds.
• Certified Professional Coder (CPC), Certified Revenue Cycle Professional (CRCP), or similar certification.

Responsibilities

• Lead daily billing and collections operations within the revenue cycle.
• Ensure timely and accurate processing of claims, payments, and account resolution.
• Maintain compliance with regulatory standards and optimize billing performance.
• May supervise, coach, and evaluate billing and collections staff, including participating in hiring, onboarding, and performance management.
• Assign work, set priorities, and ensure adequate staffing coverage for billing and collections operations.
• Foster a culture of accountability, continuous improvement, and compliance within the team.
• Escalate complex personnel or operational issues to higher management as appropriate.
• Perform other duties as assigned and carry out responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree