Billing & Collections Manager (BOM)

Trilogy Health Services, LLC • Fremont, OH

3d • Onsite

About The Position

The Business Office Manager oversees billing, collections, and financial operations at a health campus. The role handles payment receipt and deposits, collection calls and letters, payment-arrangement discussions with account holders, and coordination with Medicare, Medicaid, and insurance companies regarding eligibility, claims, and reimbursements. It includes hands-on billing and collections for all campus payer types, support for families navigating Medicaid determination and eligibility, and accurate, timely monthly billing across payer classes. The manager posts cash payments to the appropriate resident accounts and maintains systems affecting census records, accounts receivable, and resident personal and financial information. The role also participates in campus leadership duties, including meal manager and manager-on-duty rotations.

Requirements

• High school diploma or GED/HSE preferred.
• 1–3 years of relevant experience preferred.

Nice To Haves

• High school diploma or GED/HSE.
• 1–3 years of relevant experience.

Responsibilities

• Perform hands-on billing and collections for all campus payer types.
• Assist families through the Medicaid determination and eligibility process.
• Manage monthly billing processes for all payer classes accurately and on time.
• Post cash payments promptly and appropriately to the correct resident accounts.
• Establish and maintain systems affecting census records, accounts receivable, and resident personal and financial information.
• Participate in campus leadership responsibilities, including meal manager and manager-on-duty rotations.
• Receive and deposit payments, make collection calls, issue letters, discuss payment arrangements with account holders, and work with Medicare, Medicaid, and insurance companies on eligibility, claims, and reimbursements.

Benefits

• Medical, dental, and vision coverage, including free virtual doctor visits, with coverage starting in the first 30 days.
• Weekly pay and quarterly wage increases.
• HSA with company match, Dependent Care account, LSA, and 401(k) with company match.
• Paid time off and fully paid parental leave.
• No-cost LGBTQIA+ support and gender-affirming care coordination.
• Tuition and student loan assistance for education, certifications, and student loan repayment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED