Manager, Aviation Maintenance and Operations

Port of Seattle•Seattle, WA

About The Position

As the Manager, Aviation Maintenance and Operations, you will oversee baggage operations and maintenance to ensure that airlines, vendors, contractors, project managers, airport operations, passengers, and other stakeholders interact with and use the baggage handling system as intended. You will ensure passengers’ baggage is properly inducted, transferred, screened, sorted, and delivered while minimizing interruptions to baggage handling system operations and conveyor maintenance. You will coach, mentor and train direct reports and provide continuous performance management and conduct performance evaluation. You will work with the leadership team to ensure that customer needs and requests related to mechanical operations are resolved in a timely manner with a high level of quality. You will ensure metrics are established and tracked to show the efficacy of current services provided, process improvements, and impact on overall customer experience and satisfaction. You will provide leadership and oversight related to contract negotiation, program evaluation, optimization, implementation, support, change management, incident management, and service-level manager. You will direct the operational management and service functions of the department to ensure a high level of quality and effective support is provided to internal customers. You will perform appropriate risk analysis and develop contingency plans for unexpected problems that can have a significant impact on the overall program. You will create and manage the department budget, forecast departmental needs, and design budgets aligned with company objectives and team goals. You will identify required overhead costs, track expenditures, make allocation decisions, and present annual budgets to Directors or executive leadership. You will ensure employee timekeeping records comply with all articles of the Collective Bargaining Agreement and resolve any perceived issues. You will coordinate onboarding activities for new employees, train leadership on the onboarding process, measure program effectiveness, and recommend improvements. You will manage ongoing small projects and develop project plans, defining scope, deliverables, and resources needed to meet project goals and deadlines.

Requirements

Four (4) years of experience in production/airline/airport operations, or maintenance.
Two (2) years of supervisory/lead/mentor experience, including experience leading a project or process.
Ability to apply equity and exemplify shared values, behaviors, and practices.
Ability to provide vision and leadership for the department and organization, moving seamlessly from strategy to tactics and effectively executing a plan.
Ability to delegate responsibilities and motivate staff to complete tasks.
Ability to effectively interact with a variety of clients, customers, and employees in a professional manner.
Ability to develop and maintain effective working relationships to gain trust and establish credibility at all organizational levels.
Skilled in gathering, analyzing, and synthesizing complex data to inform strategy, negotiations, and process improvement.
Ability to aggregate and analyze data in a way that is meaningful to business operations in a timely manner.
Exercise sound judgment and decision-making, using critical thinking and problem-solving skills to assess an issue and determine an optimal solution.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Nice To Haves

Experience working within airport baggage operations or airline baggage systems.
Experience supervising represented and non-represented employees.

Responsibilities

Oversee baggage operations and maintenance to ensure proper interaction and use of the baggage handling system by stakeholders.
Ensure passengers' baggage is properly inducted, transferred, screened, sorted, and delivered while minimizing interruptions.
Coach, mentor, and train direct reports, providing continuous performance management and evaluations.
Collaborate with the leadership team to resolve customer needs and requests related to mechanical operations in a timely and high-quality manner.
Establish and track metrics to demonstrate the efficacy of services, process improvements, and impact on customer experience.
Provide leadership and oversight for contract negotiation, program evaluation, optimization, implementation, support, change management, incident management, and service-level management.
Direct operational management and service functions to ensure high quality and effective support for internal customers.
Perform risk analysis and develop contingency plans for unexpected problems.
Create and manage the department budget, forecast needs, and align budgets with company objectives.
Ensure employee timekeeping records comply with the Collective Bargaining Agreement.
Coordinate onboarding activities for new employees and train leadership on the process.
Manage ongoing small projects, developing project plans with defined scope, deliverables, and resources.