Manager, Asset Protection

Macy's • Raleigh, NC

3d • Onsite

About The Position

The Manager, Asset Protection oversees one of the company’s highest-shortage locations and serves as the location’s subject matter expert on asset protection and shortage-reduction strategies. The role has an elevated scope that may include executive direct reports, increased staffing levels, higher sales volume, or significant shortage risk. This leader supports company results by developing and implementing shortage-prevention programs, analyzing theft trends, maintaining effective asset-protection practices, and leading the Asset Protection team. The position also includes responsibility for talent development, partnerships with store and regional leaders, law enforcement and community relationships, safety, customer experience, and special projects within the division.

Requirements

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.
• 3–5 years of prior Asset Protection management experience.
• Demonstrated ability to lead and inspire teams toward shortage-prevention goals while fostering a positive work environment.
• Ability to develop and execute shortage-prevention strategies suited to the location’s needs and challenges.
• Strong interpersonal skills and ability to build relationships with Store, Division, and Regional leaders.
• Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns.
• Clear verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
• Ability to remain professional and composed in high-pressure situations and adapt strategies as challenges evolve.
• Strong organizational and time-management skills to manage resources, prioritize tasks, meet deadlines, and maintain punctuality.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 30 lbs.
• Ability to stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing shortage-prevention and awareness programs.
• Build relationships with Store, Division, and Regional leaders to gain support for shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends using available Asset Protection reports, systems, and technology.
• Maintain shortage awareness and effectiveness, using audit results to identify opportunities.
• Ensure the Asset Protection team understands and effectively executes policies and procedures.
• Manage and monitor payroll expenses.
• Support preparation, execution, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans to improve location and district results.
• Take an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
• Uphold Macy’s values of diversity, inclusion, and respect in interactions with customers and colleagues.
• Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
• Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and identify action opportunities.
• Promote prevention awareness by educating the store population on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special-event management.
• Recruit and develop qualified Asset Protection talent, supporting retention, career development, and succession planning.
• Achieve results through others, including direct reports who may be hourly colleagues and leaders.
• Contribute to the development of high-potential leaders, lead innovative projects, and encourage idea sharing among peers.
• Address colleague concerns fairly and reasonably, consistent with company values.
• Build partnerships with local law enforcement, prosecutors, and community leaders.
• Support Macy’s Brand values, community service, and ‘Give Back’ opportunities.
• Maintain regular, dependable attendance and punctuality, and foster an environment of acceptance and respect.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED