Manager, Asset Protection

Macy's•Atlanta, GA

About The Position

The Manager, Asset Protection oversees a high-shortage store location and has an elevated scope of responsibility that may include executive direct reports, increased staffing levels, higher sales volume, or significant shortage risk. As the location’s Asset Protection and shortage-reduction subject matter expert, this manager develops and leads prevention strategies that support company results. The role also may include special projects beyond the normal scope of responsibility within the division. The manager leads shortage-prevention and awareness programs, monitors theft investigations and recoveries, analyzes trends, supports inventory processes, and manages related expenses. They maintain merchandise-protection standards, promote safety and an outstanding customer experience, and handle sensitive information, high-profile incidents, and special events. The role includes recruiting and developing talent, managing direct reports, building partnerships with company leaders and external community stakeholders, and fostering an inclusive, respectful work environment. The position requires 3–5 years of prior Asset Protection management experience. Candidates with a high school diploma or equivalent are encouraged to apply. The work involves physical activity and the ability to sustain long periods in enclosed surveillance areas. A flexible schedule, including days, evenings, weekends, and holidays, may be required based on department and company needs.

Requirements

3–5 years of prior Asset Protection management experience.
High school diploma or equivalent; candidates with this education are encouraged to apply.
Demonstrated ability to lead and inspire teams toward shortage-prevention goals while upholding company values and fostering a positive work environment.
Ability to develop and execute shortage-prevention strategies tailored to a location’s needs and challenges.
Strong interpersonal skills to build and maintain relationships with Store, Division, and Regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns proactively.
Clear, concise verbal and written communication skills for diverse audiences, including senior leaders, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize work, and meet deadlines while maintaining regular attendance and punctuality.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and frequent movement, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, and climb ladders; work may involve reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods enclosed in surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage-prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Maintain shortage awareness and effectiveness, as measured by audit results, and ensure the Asset Protection team understands and executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Focus on significant shortage opportunities and develop high-impact action plans to improve location and district results.
Take an elevated leadership role within the division, including special projects beyond normal responsibilities.
Uphold the company’s ideals of diversity, inclusion, and respect for customers and colleagues.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise-protection standards, conduct Asset Protection audits, and review findings for action opportunities.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special-event management.
Recruit and develop qualified Asset Protection talent, supporting retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders who report directly to the role.
Contribute to the development of high-potential leaders and lead innovative projects while fostering idea-sharing among peers.
Build influence as a leader and address colleague concerns reasonably and fairly in line with company values.
Develop partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, including community service and ‘Give Back’ opportunities.
Maintain regular, dependable attendance and punctuality, and foster acceptance and respect among colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.