Manager, Asset Protection

Macy's•Savannah, GA

5d•Onsite

About The Position

The Manager, Asset Protection oversees a high-shortage location and serves as its subject matter expert on asset protection and shortage reduction strategies. This role leads shortage prevention efforts, investigations, audits, inventory processes, and safety initiatives while partnering with store, division, and regional leaders. The position has an elevated leadership scope that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk, as well as special projects beyond normal divisional responsibilities. The manager leads and develops the Asset Protection team, supports talent retention and succession planning, and builds relationships with local law enforcement, prosecutors, and community leaders. They uphold Macy’s values and commitment to diversity, inclusion, respect, community service, and an outstanding customer experience. Other duties may be assigned.

Requirements

High School Diploma or equivalent; candidates with this education are encouraged to apply.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams toward shortage prevention goals while upholding company values.
Ability to develop and execute shortage prevention strategies suited to a location’s needs and challenges.
Strong interpersonal skills for building relationships with Store, Division, and Regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns.
Clear and concise verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize work, and meet deadlines.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders.
May need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods enclosed in surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Maintain shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Develop high-impact action plans addressing significant shortage opportunities to improve location and district results.
Assume an elevated divisional leadership role, including special projects beyond normal responsibilities.
Uphold Macy’s ideals of diversity, inclusion, and respect in interactions with customers and colleagues.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and review opportunities for action.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special event management.
Recruit and develop qualified Asset Protection talent and support retention, career development, and succession planning.
Achieve results through managing others, including direct reports who may be hourly colleagues and leaders.
Contribute to the development of high-potential leaders and lead innovative projects that encourage idea sharing among peers.
Address colleague concerns fairly and reasonably in line with Company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s Brand values, community service, and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect to strengthen relationships and authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement