Manager, Application Servicing

Boats Group • Miami, FL

16h • Hybrid

About The Position

The Manager, Application Servicing leads the day-to-day operations of the loan application pipeline, from initial receipt through submission to underwriting and final approval or decline. The role supports internal partners, including Underwriting, Sales, and Backoffice, and external channel partners, including Dealers, Brokers, and Bank Partners. The manager keeps the team focused on speed, accuracy, quality, conversion rates, and revenue targets, and works closely with the Director, Back Office to translate departmental strategy into consistent execution supporting loan volume goals.

The position leads and develops Application Processors and Servicing Specialists; manages application intake, data entry, document indexing, condition clearing, and underwriting submissions; maintains workflows and service-level performance; and ensures processing and documentation comply with lending regulations and internal policy. The manager also uses and advocates for the loan origination system (LOS), gathers team feedback, and collaborates with product delivery teams on automation and efficiency improvements.

This is a hybrid role based in Miami, Florida, with remote work on Mondays and Fridays and in-office collaboration Tuesday through Thursday.

Requirements

• At least 4 years of experience in lending or specialty finance operations, including at least 2 years in a supervisory or team lead capacity.
• Working knowledge of loan products, underwriting principles, the loan life cycle, and contact strategies.
• Ability to coach and develop team members, set performance goals, and deliver constructive feedback.
• Experience improving high-volume operational workflows; familiarity with process flow testing.
• Strong communication, organizational, and attention-to-detail skills.
• Ability to build trust across teams and with external partners.
• Proficiency with Loan Origination Systems (LOS), CRM software such as Salesforce, and the Microsoft Office Suite.

Nice To Haves

• Experience in Marine, RV, or Automotive finance.
• Bachelor’s degree in Business, Finance, or a related field.

Responsibilities

• Lead, coach, and develop a team of Application Processors and Servicing Specialists.
• Set performance goals, manage conversion metrics, provide regular feedback and evaluations, participate in hiring, and work with the Training and QA Lead to address skill gaps.
• Manage daily application servicing operations, including intake, data entry, document indexing, condition clearing, and submission to underwriting.
• Identify bottlenecks and recommend and implement process improvements to reduce cycle time and increase conversion.
• Maintain and refine workflows to support the volume and complexity of marine loan documentation.
• Monitor performance against service-level agreements for application milestones, address gaps in real time, and escalate trends or risks to the Director.
• Ensure processing and documentation comply with federal and state lending regulations and internal policy.
• Apply data integrity controls and support internal and external audits by gathering documentation and coordinating responses.
• Use and advocate for the loan origination system, gather team feedback, and recommend enhancements.
• Collaborate with product delivery teams on automation opportunities and efficiency gains.

Benefits

• Hybrid work flexibility, with remote work on Mondays and Fridays and in-office collaboration Tuesday through Thursday.
• Paid time off starting on day one, multiple paid holidays, a birthday off, and a winter break at the end of the year.
• Four paid volunteer days annually.
• Miami office amenities including an electric sit/stand desk, dual monitors, a gym, snacks, and beverages.
• Medical, dental, vision, and life insurance.
• 401(k) plan with a 4% match.
• Commuter benefits, including no-charge parking in the building garage and subsidies for train passes.
• Online training, live courses, and funds for courses, seminars, and certifications.
• Close-knit, team-centric work atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed