Manager, Analysis & Implementation

Quartz • Madison, WI

5d • Remote

About The Position

The Manager, Analysis & Implementation is a technical leader overseeing business and technical analysis, application support, testing and validation, and digital platform initiatives. The role leads technical Business Analysts responsible for solution delivery and operational excellence across implementation, testing, production support, service performance, and governance. It advances organizational agility, operational effectiveness, and quality delivery of system enhancements and implementations.

The manager leads and develops the team, drives the strategy and roadmap for digital platforms and customer-facing solutions, and partners with stakeholders, IT, vendors, and cross-functional teams to deliver technology solutions and strategic initiatives. The position provides leadership for web and digital applications, including vendor-provided solutions such as Epic and in-house Microsoft-based applications, and identifies opportunities for responsible use of AI and emerging technologies.

The role is work-from-home; candidates must have access to high-speed, non-satellite Internet. The company provides hardware and equipment. Starting salary is $110,000–$137,000, determined by skills and experience, plus a robust benefits package. Employment offers are contingent on successfully completing a pre-employment criminal background check.

Requirements

• Bachelor’s degree in Business Management or a related field, or an equivalent combination of education and experience.
• At least 5 years of progressive experience in a combination of healthcare operations, analysis, project and/or program management, process improvement, leadership, or related business functions; additional experience may substitute for education requirements.
• Demonstrated leadership experience, including team development, coaching, performance management, and resource planning.
• Knowledge of technical business and system analysis methodologies, project management practices, Continuous Quality Improvement, Agile, or Lean principles.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Experience building partnerships, influencing stakeholders, and driving organizational change.
• Excellent verbal and written communication skills and the ability to collaborate effectively across all levels of an organization.
• Ability to manage multiple priorities while maintaining a customer-focused approach.
• Working knowledge of AI and emerging technologies, including generative AI, and the ability to identify relevant business use cases, evaluate capabilities and limitations, and translate business needs into technology requirements.
• Ability to understand application architecture, integrations, APIs, data flows, system dependencies, and technical requirements.
• Access to high-speed, non-satellite Internet to work from home.
• Successful completion of a pre-employment criminal background check is required for employment.

Nice To Haves

• CBAP (Certified Business Analysis Professional) certification.
• PMI Professional in Business Analysis (PMI-PBA) certification.
• Microsoft Azure AI Fundamentals (AI-900) certification or comparable certifications in business analysis, product management, Agile, and AI technologies.

Responsibilities

• Lead and develop a high-performing team through coaching, performance management, workforce planning, and fostering engagement, accountability, and continuous improvement.
• Drive the strategy and roadmap for digital platforms and customer-facing solutions, aligning them with business objectives, customer needs, and organizational priorities.
• Partner with business stakeholders, IT teams, vendors, and cross-functional teams to analyze requirements, deliver technology solutions, manage strategic initiatives, and support innovation and transformation.
• Oversee validation, testing, and quality assurance, including reviewing and approving test plans and integration testing efforts.
• Oversee application support by establishing metrics and service level agreements, application lifecycle controls, and governance; approve and respond to production support issues, including unplanned and emergency change requests, and oversee change management processes.
• Provide strategic leadership and ownership for web and digital applications and platforms, including vendor-provided solutions such as Epic and in-house Microsoft-based applications.
• Oversee product direction, vendor relationships, projects, enhancements, and product demonstrations.
• Identify and evaluate opportunities to use AI and emerging technologies across digital applications and business processes; partner with business and technology teams to assess use cases, feasibility, risks, and business value and support responsible adoption.

Benefits

• Robust benefits package.
• Opportunity to lead and influence technology strategy, drive innovative solutions, and improve business processes, operational efficiency, and customer experience.
• Collaborative, inclusive, and supportive work culture that encourages innovation, knowledge sharing, and professional development.
• Opportunity for career advancement.
• Professional culture built on Respect, Responsibility, Resourcefulness, and Relationships.
• Company-provided hardware and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager