Manager Ambulatory Services (Adeniyi)

WVU Medicine

2d • Onsite

About The Position

Functions as the primary clinical administrative leader for the medical practice, supporting financial, administrative, and operational management within one clinical department. Translates objectives, plans, and procedures into effective actions to ensure quality patient care. The position oversees patient-care delivery and practice operations, staff management and development, regulatory compliance, communication, and budget and resource planning. Work is performed in a normal outpatient clinical environment, with exposure to communicable disease and extended periods of sitting at a computer.

Requirements

• Bachelor of Science in Nursing.
• Current Registered Nurse license issued by the state where services will be provided, or a current multistate Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain Basic Life Support certification within 30 days of hire.
• State criminal background check and federal background check, if applicable, as required for regulated areas.
• Three years of experience in a healthcare setting.
• Excellent written and verbal communication skills.

Nice To Haves

• Three years of experience in a healthcare setting in a high-volume academic environment.
• Two years of healthcare management or supervisory experience.

Responsibilities

• Plans, organizes, implements, and evaluates patient-care delivery in accordance with policies, procedures, philosophy, and mission.
• Develops, implements, and supports strategies for quality patient care based on medical service requirements and positive patient relations in a teaching environment.
• Ensures staff provides quality, effective care consistent with relevant policies, procedures, and access and service standards.
• Works with staff and peers to identify opportunities to improve patient care.
• Coordinates activities between clinical services within the medical practice and WVU Healthcare.
• Facilitates development of departmental policies and procedures, ensures compliance, and promotes customer satisfaction professionally and constructively.
• Ensures the medical practice complies with applicable regulations, including CLIA, OSHA, and Medicare.
• Coordinates, organizes, and delegates operational aspects of the medical practice to ensure effective and efficient service delivery; determines service needs in terms of patient and staff requirements in conjunction with leadership and organizational mission and goals.
• Ensures staff provides patient-focused care and resolves identified patient-care issues.
• Reviews outcomes and evaluates operational systems to support ongoing improvement.
• Creates a work environment that promotes continuous quality improvement, team building, and ongoing personal development.
• Collaborates with medical staff and other personnel to promote and plan optimal patient care, and works regularly with physicians and ancillary service providers to review practices and services and resolve issues.
• Selects, hires, manages, and continuously evaluates employees.
• Promotes teamwork and positive employee morale.
• Conducts performance evaluations with objective, constructive feedback about strengths and areas for improvement.
• Coaches and counsels employees to address performance deficiencies, establishes goals, and follows up in accordance with established policies.
• Ensures policy compliance and that staff meets established access and service standards.
• Develops communication systems to keep personnel informed about operations.
• Develops staff competency through orientation, in-services, continuing education, and professional development.
• Demonstrates and promotes respect for the dignity, safety, and rights of patients, family members, visitors, and personnel; maintains confidentiality of patients, families, and the healthcare team.
• Promotes positive organizational relationships and serves as a liaison by establishing and maintaining open communication.
• Assists leadership with the operational budget for clinical personnel, materials, and services.
• Ensures cost-effective staffing patterns and schedules and appropriate staff utilization; reviews trends with leadership.
• Monitors use of equipment and supplies and prioritizes budget requests to support safe patient care and effective resource utilization.
• Approves and maintains payroll documents and analyzes trends to develop long-range budget plans.
• Participates in committees and completes additional assigned projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager