Manager Alaska Lounge

Alaska Airlines • Seatac, WA

1d • Onsite

About The Position

The Manager Alaska Lounge is responsible for executing on the strategy and daily operations for airport lounges at Alaska Airlines. As a people leader, this role leads and establishes priorities for the lounge team in assigned lounge location to provide Alaska Airlines guests a superior airport and travel experience.

Requirements

• 5 years of experience in customer/guest service, guest experience, hospitality, operations, loyalty marketing or related area.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Experience scheduling shift work.
• Experience managing budget controls.
• Demonstrated customer service skills and familiarity with Alaska Airlines culture, policies, and practices.
• Effective communication skills (e.g., verbal, written, and listening).
• Demonstrated leader capability of motivating others and constructively resolving personnel problems.
• Detail-oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work weekends, holidays, and various shifts, as well as be accessible 24/7 for after hour issues and emergencies as needed.
• Must have, or be able to obtain, a Washington State Food Handlers Certificate as well as the Washington State Mandatory Alcohol Server Training (MAST) permit.
• Must be able to lift up to 50 lbs. and be able to bend, walk and remain standing for extended periods of time.
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Previous airline experience.
• Knowledge of Lounge policies and procedures.
• Experience with IMAGE, SOLAR, PeopleSoft, Kronos, RosterApps, LoungeIn, Clover and My Account.

Responsibilities

• Leads and establishes priorities of the Alaska Lounge team.
• Executes on strategy for Alaska Airlines airport lounges within assigned lounge location.
• Contributes to the long-term strategy and planning for staffing, guest experience, partnerships, and initiatives for designated location.
• Responsible for the success of the daily lounge operation (e.g. staffing/schedules, outstanding operational or facilities issues, inventory control procedures, vendor management, etc.).
• Resolves complex, escalated guest complaints and provides appropriate feedback for operations issues.
• Manages local financial objectives, ensuring guidelines are met and expenses are within budget.
• Leads the day-to-day relationship with the lounge’s third-party culinary partner, ensuring clear communication and alignment to Alaska Lounge standards. Ensure food quality, safety, and service delivery expectations are consistently met.
• Partners closely with the vendor’s on-site leadership to oversee food and beverage execution. Addresses performance gaps in real time and ensures staffing, workflows, and outputs meet service level expectations.
• Serves as the primary escalation point for vendor-related operational issues. Collaborates with internal partners to drive timely resolution, accountability, and continuous improvement.
• Represents Lounge externally by volunteering at special events (e.g., room wine tastings and food shows).
• Provides input into the strategy for local key marketing initiatives to strengthen lounge loyalty and grow memberships.
• Plans special Lounge events for guests (e.g., coffee cuppings, beer and wine tastings, etc.).
• Liaises with other station leaders at airports within the designated region to cultivate partnerships and ensure superior customer service is provided to guests at all Alaska checkpoints throughout their airport experience.
• Develops people through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Oversees required training and conducts audits of all training records to ensure compliance with all company and regulatory policies and rules.
• Shapes the culture and work environment of the team through action, presence, and reinforcement of behaviors.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees