Manager, Agentic Sales Assistant Program

Comcast • Atlanta, GA

1d

About The Position

Comcast is undertaking a major sales transformation, and three Manager, Agentic Sales Assistant Program roles will play a key part in delivering it. These positions support the launch of a new pillar within the Cross Channel Strategy organization, focused on building and executing an AI powered assisted sales enablement platform. The team is responsible for shaping the strategy, roadmap, and execution of this new capability, which will modernize assisted sales across 11 channels and support more than 30,000 sales agents. Because both the program and platform are newly created, these roles offer meaningful ownership, strong visibility, and the opportunity to help define how assisted sales work at scale. These roles are well suited for leaders who thrive in matrixed environments, enjoy building new capabilities from the ground up, and are motivated by turning strategy into execution that improves sales performance and customer outcomes. The work is highly collaborative, enterprise wide in impact, and will leave a lasting mark on how Comcast enables and supports its sales teams. The Manager roles sit within the Cross‑Channel Strategy & Performance organization, which brings visibility, alignment, and execution discipline to how all sales channels achieve business objectives.

Requirements

• Ability to manage complex, cross‑functional initiatives from concept through execution
• Proven ability to form strong partnerships across channels and stakeholder groups
• Comfortable presenting, influencing, and driving decisions at senior levels
• Highly organized, disciplined, and detail‑oriented with a bias for action
• Skilled at pulling together data and insights to guide decisions and improve outcomes
• Understands how initiatives drive conversion, performance, and value
• Experience leading or supporting sales teams, contact center operations, or sales organizations
• Baseline understanding of how agent behaviors influence customer and revenue outcomes
• 5-7 Years Relevant Work Experience

Nice To Haves

• Successful candidates bring a strong blend of execution, influence, and sales acumen, operating with HIGH urgency and accountability.

Responsibilities

• Lead Agent‑Assisted Sales Enablement Strategy & Execution
• Help shape and execute the roadmap for AI‑powered sales enablement capabilities
• Translate strategy into executable plans, phases, milestones, and priorities
• Partner closely with product, enablement, analytics, sales leaders, and vendor partners
• Program & Platform Management
• Drive day‑to‑day program execution across multiple workstreams
• Establish governance, operating rhythms, and decision forums
• Manage dependencies, risks, and trade‑offs proactively
• Ensure the platform is operationalized effectively across channels
• Cross‑Channel Leadership & Influence
• Build strong partnerships across 11 assisted sales channels
• Act as a connector between strategy, product, operations, and frontline sales
• Communicate clearly and confidently with senior leaders in a highly matrixed environment
• Performance & Insight‑Driven Execution
• Consuming and translate business insights into action
• Track adoption, performance, and conversion impact
• Use analytical thinking to inform prioritization and continuous improvement
• Sales Connection & Enablement
• Participate in ride‑a longs and working sessions with sales agents
• Maintain a strong understanding of how sales behaviors impact outcomes
• Ensure solutions are practical, usable, and drive frontline value

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager