Director, Agentic Sales Assistant Program

Comcast • Atlanta, GA

1d • Remote

About The Position

The Director, AI Powered Assisted Sales Enablement, will lead a transformational, enterprise wide initiative that redefines how assisted sales are delivered across Comcast. This role stands up and leads the fourth pillar of the Cross Channel Strategy organization, owning the end to end strategy for AI enabled agent sales support across 11 sales channels and more than 30,000 agents. This is a new leadership role responsible for building and operationalizing a new platform and capability from the ground up. The Director will set the vision, roadmap, and governance model for AI powered assisted selling, ensuring execution drives measurable improvements in sales behaviors, agent effectiveness, and conversion performance. Operating at the center of one of Comcast’s most visible sales transformations, this leader will partner cross functionally to scale adoption, establish operating rhythms, and embed the capability into day to day sales execution—shaping the future of AI enabled selling at enterprise scale.

Requirements

• Proven people leader with experience building and scaling teams
• Ability to influence without authority and align diverse stakeholders
• Skilled at navigating conflict, driving decisions, and moving teams forward
• Drive urgency and accountability across the board
• Experience leading sales teams or supporting contact center / sales operations
• Strong understanding of how sales behaviors impact outcomes
• Comfortable engaging directly with agents and frontline leaders
• Ability to translate strategy into executable roadmaps and operating plans
• Strong business judgment when balancing speed, scale, and impact
• Data-driven mindset with the ability to turn insights into action
• Forever learner with active investment in AI, enablement, sales technology, and leadership growth
• Comfortable leading in environments where the playbook is still being written
• Active contributor to a culture that values inclusion, collaboration, and belonging
• Leads with curiosity, respect, and integrity
• 10 Years + Relevant Work Experience
• Bachelor's Degree

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Define and lead the enterprise strategy for agent-assisted sales enablement
• Own the long-term vision, roadmap, and phased delivery of AI-powered capabilities
• Ensure solutions are grounded in real agent behaviors and operational realities
• Establish governance frameworks, decision rights, and operating cadences for the platform
• Prioritize initiatives based on business impact, readiness, and cross-channel alignment
• Manage vendor partnerships and platform capabilities end-to-end
• Drive execution across 11 assisted sales channels, ensuring consistent deployment and adoption
• Partner with channel leaders, product, analytics, enablement, and operations teams
• Lead working sessions, ride-a longs, and stakeholder forums to inform continuous improvement
• Own conversion rate improvement and other sales performance outcomes
• Translate data, insights, and agent feedback into executional improvements
• Actively consume business insights to refine roadmap and prioritization
• Build, lead, and develop a high-performing team
• Establish a strong team culture rooted in inclusion, accountability, and continuous learning
• Navigate conflict and ambiguity with confidence, transparency, and empathy

Benefits

• Commission under the terms of an applicable plan
• Bonus
• Best-in-class Benefits
• An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Director