Manager, Agency Performance

3312 Takeda Pharmaceuticals America•Lexington, MA

7d•Onsite

About The Position

This position will lead agency performance initiatives that strengthen governance, performance, capability, innovation, and consistent ways of working across agency, brand, and internal stakeholder teams. In this role you will report to the Associate Director, Agency and Vendor Performance. This is an individual-contributor role with no direct reports.

Requirements

Bachelor’s degree required
5–7+ years of experience in pharmaceutical/biopharma/healthcare marketing, communications, advertising
Experience in commercial strategy, marketing operations, or agency management in the pharma or healthcare sector
Experience leading large agency ecosystems (e.g., content, media, digital)
Direct experience working in regulated pharma environments
High accountability for quality, compliance, and cost efficiency
Ability to balance innovation with risk mitigation
Comfortable challenging agencies and internal teams
Skilled at navigating Medical and Commercial priorities
Excellent communication skills, capable of ensuring clarity and understanding across diverse markets and stakeholders
External stakeholder management, incl. agency performance governance, and KPI development
Financial and cost management acumen
Strong knowledge of procurement processes
Understanding of RFP design and contract negotiation partnership

Nice To Haves

MBA or advanced degree preferred

Responsibilities

Oversee Agency Performance projects and workplans by coordinating stakeholders, tracking milestones, and ensuring timing commitments and deliverables are met.
Develop agency performance standards, tools, playbooks, and training to build capability, improve process adoption, and promote consistent ways of working across agencies and brand teams.
Manage agency KPIs across quality, speed, efficiency, cost, and other agreed measures. Identify trends, risks, and improvement opportunities, and coordinate actions with agencies and internal stakeholders.
Coordinate governance activities, including performance reviews, issue and risk management, escalations, and action tracking. Strengthen collaboration and accountability across agencies and internal partners.
Support pilots of new agency capabilities and ways of working, including modular content, AI-assisted production, and automation. Assess results and recommend opportunities to scale successful approaches.