Independent Agency Operations & Performance Manager

Indiana Farm Bureau Insurance • Indianapolis, IN

2d

About The Position

This role oversees the management of agency action items to ensure timely and effective resolution. The position serves as a central point of coordination to ensure operational efficiency and agent accountability. Key responsibilities include monitoring and managing debit balances for agents, generating and reviewing monthly performance reports, and coordinating triage efforts for production, persistency, placement, and compliance issues. The role also involves analyzing production reviews and appeals, and partnering with various internal teams to support distribution priorities and agent quality.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3-5 years experience in agency distribution.
• Excellent oral, written, and listening communication skills.
• Strong project and time management skills.
• Ability to multi-task along with excellent organizational skills to prioritize work/projects to meet guidelines.
• Proactive, reliable, and accountable self-starter with the ability to work independently without direct supervision.
• Strong computer skills with experience in working with email marketing platforms.

Nice To Haves

• Prefer 2 years of managerial experience.

Responsibilities

• Oversees the management of agency action items to ensure timely and effective resolution.
• Serves as a central point of coordination to ensure operational efficiency and agent accountability.
• Monitors and manages debit balances for agents to ensure timely repayment and resolution and coordinates with Commissions team.
• Generates and reviews monthly reports on agency performance, including production, persistency, and placement metrics and provides appropriate follow-up.
• Coordinate triage efforts in production, persistency, placement and compliance issues.
• Analyzes lack of production reviews and appeals across internal team with appropriate follow up to agent, agency, and national marketing organizations.
• Partners with Contracting, Commissions, Legal, Compliance and Agent Action Committee to support distribution priorities and agent quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level