Performance Manager

JLL•Denver, CO

6d•Onsite

About The Position

The Performance Manager has responsibility for performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements. This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.

Requirements

High school diploma or equivalent with work experience
5 years of relevant work experience with demonstrated performance management capabilities
3 years of specific performance management experience in a professional services or facilities management environment
IFM (Integrated Facilities Management) operations experience in either soft services management (cleaning, catering, security) or hard services management (HVAC, electrical, plumbing)
Advanced proficiency in Microsoft Office 2010 or later, particularly Excel, Word, and PowerPoint
Proven process management experience with results-driven approach to analyzing, acting, and implementing solutions
Strong track record of client relationship management with credibility in front of senior executive-level personnel
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor's degree or equivalent work experience
Experience developing and implementing performance improvement initiatives in facilities management or related industries
Demonstrated ability to influence and persuade stakeholders at multiple organizational levels
Background in data visualization tools or business intelligence platforms beyond standard Microsoft Office
Familiarity with benchmarking methodologies and industry performance standards
Experience managing multiple client accounts or complex service delivery environments simultaneously
Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or similar frameworks
Track record of presenting complex data insights in accessible formats for diverse audiences

Responsibilities

Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
Contribute to data management and interpretation of data for the account and shared services model.
Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry, and BI/data fields.
Devise and promote creative data visualization.
Active participant of monthly, quarterly, semi-annual and annual governance meetings.
Support development of the shared service model within Life Sciences vertical.
Support enhancement of technology and tools for account and LS use.
Play appropriate role relative to information security compliance for all JLL technology, account, and platform implementations.
Act as Program Manager for technology, BI, Data, performance initiatives at account level.
Trusted advisor to the account for all performance, Business intelligence and governance processes.
Identify savings and improvement opportunities, or problems requiring innovative solutions.
Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources.
Promote success powerfully, such that our team, vertical and clients recognize the value of your work.