Manager, Advisory Services
WTW•Richardson, TX
•$120,000 - $165,000
About The Position
As Manager, Advisory Services, you’ll be responsible for the day-to-day leadership, oversight, and performance management of a team of Investment Advisor Representatives. This role ensures that all advisory activities are conducted in compliance with applicable federal and state regulations, company policies, and industry best practices, while driving professional development, ethical conduct, and client-focused outcomes.
Requirements
- Leadership and performance management of a team of Investment Advisor Representatives.
- Ensuring compliance with federal and state regulations, company policies, and industry best practices.
- Driving professional development, ethical conduct, and client-focused outcomes.
- Coaching and supporting team members.
- Conducting performance reviews and development planning.
- Recruiting, onboarding, training, and retention of advisory professionals.
- Handling escalated client issues, service concerns, or conflicts.
- Monitoring client satisfaction metrics and implementing corrective actions.
- Identifying and mitigating risks.
- Ensuring consistent application of regulatory standards of care.
- Monitoring performance metrics (production, growth, retention, client satisfaction).
- Supporting sales and client service strategies.
- Identifying process improvements.
- Effective communication with colleagues at all levels and across functions.
- Fostering transparency and open dialogue.
- Delivering feedback.
- Staying current on regulatory changes, industry trends, and best practices.
- Pursuing ongoing professional development.
- Seeking and acting on feedback.
Responsibilities
- Supervise, coach, and support a team of Investment Advisor Representatives (IARs).
- Establish clear performance expectations and conduct regular one-on-one meetings, performance reviews, and development planning.
- Foster a culture of integrity, accountability, collaboration, and client-centric service.
- Promote professional development and cross-disciplinary collaboration.
- Assist with recruiting, onboarding, training, and retention of advisory professionals.
- Act as an escalation point for complex client issues, service concerns, or conflicts.
- Monitor client satisfaction metrics, feedback, and service trends, and implement corrective actions where needed.
- Proactively identify and mitigate supervisory, operational, and reputational risks.
- Ensure consistent application of regulatory standards of care.
- Reinforce a culture where exceptional service is viewed as a core responsibility, not just a performance metric.
- Monitor individual and team performance metrics, including production, growth, retention, and client satisfaction.
- Support IARs in implementing sales and client service strategies aligned with company goals.
- Identify process improvements to enhance efficiency, risk management, and the client experience.
- Engage effectively with colleagues at all levels and across functions.
- Foster transparency and open dialogue.
- Deliver feedback that drives performance and development.
- Keep current on regulatory changes, industry trends, and emerging best practices.
- Pursue ongoing professional development.
- Seek and act on feedback to continuously enhance your impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
