About The Position

The Account Manager, Demo Specialist, plays a pivotal role in supporting both Sales and Account Managers by contributing to demo strategy, enabling sales, and ensuring effective execution within a designated business vertical. This position serves as the primary subject-matter expert for in-club demos, providing guidance during sales conversations, assisting with the development of campaigns, and overseeing the execution process through comprehensive reporting and billing. Achieving success in this role requires commitment to collaboration, strong communication skills in client-facing situations, and a focus on operational excellence.

Requirements

  • 5+ years of experience in account management, sales support, or client services
  • Strong client-facing communication and presentation skills
  • Sales-minded, collaborative approach with high attention to detail
  • Proven ability to work cross-functionally in a fast-paced environment
  • Strong organizational skills and ability to manage multiple priorities
  • Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, or related area and 2 years' experience in business management, marketing and sales, omni channel merchandising, or related area.
  • Option 2: 4 years' experience in business management, marketing and sales, omni channel merchandising, or related area

Nice To Haves

  • Experience with digital advertising, retail media, or experiential programs preferred
  • Leading cross-functional teams
  • Master's degree in business, marketing and sales, or related area.
  • Sales

Responsibilities

  • Partner with Sales and Account Managers to support demo-related sales conversations, pitches, and follow-ups
  • Serve as the demo subject-matter expert, educating suppliers and agencies on capabilities, formats, and best practices
  • Support alignment of demo offerings with supplier objectives and broader MAP campaign strategies
  • Participating in client meetings, presentations, and performance discussions as a demo specialist
  • Serve as the primary client point of contact for demo-only supplier accounts.
  • Drive the end-to-end demo process from pitch through execution, reporting, and billing in partnership with Sales, AMs, and Client Success & Operations team.
  • Contribute to the development of client-facing demo strategies, proposal materials, campaign plans, and recaps.
  • Partner with cross-functional and 3rd party teams to ensure smooth execution
  • Help manage timelines, deliverables, and expectations across demo programs
  • Support accurate demo reporting and insights in collaboration with Measurement & Analytics
  • Assist with demo-related billing processes, ensuring accuracy and timely delivery
  • Share performance learnings and recommendations to help inform future demo strategies
  • Help identify opportunities to expand demo usage and drive incremental revenue
  • Contribute to Quarterly Business Reviews (QBRs) and joint planning discussions with a demo-focused perspective

Benefits

  • Competitive pay
  • Performance-based bonus awards
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO (including sick leave)
  • Parental leave
  • Family care leave
  • Bereavement
  • Jury duty
  • Voting leave
  • Short-term disability
  • Long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
  • Stock (additional compensation for certain positions)
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