Account Director - Advertising
About The Position
RedCircle is a podcast monetization platform that offers a fully-automated advertising solution called RAP. This platform allows advertisers to execute large-scale, high-performance media buys across numerous shows with ease, while providing creators with revenue and a streamlined system for managing ad deals. The company is seeking an Advertising Account Director to join its advertiser-facing team. This role will focus on high-level account management, client strategy development, and leading a team of account staff to ensure consistent, high-level customer service. The Account Director will collaborate with Sales, Ad Ops, and company leadership, serving as the primary point of contact for brands to address inquiries, build media plans, and maintain client engagement to ensure renewals and prevent churn.
Requirements
- 4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising
- Track record of managing a book of business with demonstrated retention/growth results
- Experience with attribution and measurement conversations with sophisticated senior marketers
- Strong data literacy. Comfortable interpreting campaign performance dashboards and translating numbers into a narrative
- Excellent written and verbal communication; confident presenting to senior client stakeholders
- Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe)
- Experienced juggling multiple accounts/project management and deadlines without dropping details
- Sees themselves as a strategic partner, not just an order-taker
- Proactive and detail-oriented; catches problems before the client does
- Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products)
- Collaborative and works well cross-functionally with sales, ops, and product
Nice To Haves
- Podcast advertising experience
Responsibilities
- Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor
- Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities
- Lead quarterly account reviews and more frequent campaign updates; present performance metrics, campaign insights, and forward-looking recommendations
- Manage escalations and resolve client issues quickly, coordinating with internal teams as needed
- Help detect risk in a client relationship and work to resolve any friction as soon as possible
- Oversee campaign setup, trafficking, optimization, and reporting across the client's advertising programs
- Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions
- Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement
- Translate performance data into clear, actionable insights for clients
- Develop account growth plans aligned with client goals and company revenue targets
- Design client strategy and plans that span 12+ months, to entwine the client’s strategy with our services
- Collaborate with sales on renewals, upsells, and new business pitches involving existing accounts
- Provide market/competitive intelligence back to product and marketing teams
- Mentor, provide guidance to, and/or manage more junior account managers/coordinators
- Lead the team in developing repeatable processes that ensure client satisfaction
- Maintain accurate CRM records (pipeline, contracts, notes)
- Contribute to playbooks, onboarding materials, or internal training documentation
- Ensure compliance with contract terms, billing accuracy, and internal SLAs
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
