Account Director - Advertising

RedCircle•Los Angeles, CA

3d•Hybrid

About The Position

RedCircle is a podcast monetization platform that offers a fully-automated podcast advertising solution. Their platform, RAP, allows advertisers to execute large-scale, high-performance media buys across numerous shows with ease. For creators, it provides revenue and a streamlined system for managing ad deals. The company is seeking an Advertising Account Director to join their advertiser-facing team. This role will focus on high-level account management, client strategy development, and leading a team to establish consistent, high-quality customer service processes. The Account Director will collaborate with Sales during campaign kick-offs, Ad Ops throughout campaigns, and company leadership on strategic initiatives. They will serve as the main point of contact for brands, addressing inquiries, creating strategic media plans, and ensuring client engagement with the RedCircle platform to drive renewals and prevent churn.

Requirements

4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising.
Track record of managing a book of business with demonstrated retention/growth results.
Experience with attribution and measurement conversations with sophisticated senior marketers.
Strong data literacy. Comfortable interpreting campaign performance dashboards and translating numbers into a narrative.
Excellent written and verbal communication; confident presenting to senior client stakeholders.
Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe).
Experienced juggling multiple accounts/project management and deadlines without dropping details.
Sees themselves as a strategic partner, not just an order-taker.
Proactive and detail-oriented; catches problems before the client does.
Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products).
Collaborative and works well cross-functionally with sales, ops, and product.

Nice To Haves

A strong preference is given to candidates with podcast advertising experience.

Responsibilities

Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor.
Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities.
Lead quarterly account reviews and more frequent campaign updates, presenting performance metrics, campaign insights, and recommendations.
Manage escalations and resolve client issues quickly, coordinating with internal teams.
Detect risk in client relationships and work to resolve friction promptly.
Oversee campaign setup, trafficking, optimization, and reporting for client advertising programs.
Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions.
Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement.
Translate performance data into clear, actionable insights for clients.
Develop account growth plans aligned with client goals and company revenue targets.
Design client strategy and plans spanning 12+ months to integrate client strategy with RedCircle's services.
Collaborate with sales on renewals, upsells, and new business pitches involving existing accounts.
Provide market/competitive intelligence to product and marketing teams.
Mentor, provide guidance to, and/or manage more junior account managers/coordinators.
Lead the team in developing repeatable processes that ensure client satisfaction.
Maintain accurate CRM records (pipeline, contracts, notes).
Contribute to playbooks, onboarding materials, or internal training documentation.
Ensure compliance with contract terms, billing accuracy, and internal SLAs.